It is broken, the shop owner was either going to Super Glue it or replace it.
euro-I use Poli-Seal a lot. Really good product. Same with Carnauba Moose. Anyone who has used it on black can attest to how well it works.
Bigpoppa3346-no idea but by the time I finished, I got about 95% of it out. No telling what it may have been, the car has been sitting about 10 months.
Cleaning Fool-then again, it would be nice to have customers who will pop for full correction! Most of my regulars cars don't get too bad though.
RTexasF-I use the Cyclo mostly on SUVs and trucks. The UDM is easier to maneuver on cars.