60K car - dealer swirls - fight or settle

jsoto:



1. Make sure they take a thickness reading before and after! I'd also get a reading on a new car in the showroom identical to yours and see if you get similar readings and establish a baseline. See if the detailer understands how much clear can be safely removed.



2. Ask which person prepared your car in the first place and ensure they don't touch your car again.



3. Take PICTURES before attempts anyone attempts to correct it! Sending in picture's makes a huge difference.



4. Ask him what products he'll use, why he has chosen them, the number of years of experience he has, which buffer, pads and towel he'll be using etc. That will tell you a lot about his skill set. If you are not happy with the answers, walk away and don't let them near your car.



5. Ask the dealer how he can allow such a detailer to make such a mess of soo many cars?



Good luck!
 
was it written on the contract so say no dealer prep. If so, they have just violated the term of your sales contract and you're free to consider it void. Return the car and have them provide you with a new one.



I know it's a pain, but it makes them know you mean business. An aternative is to speak with the corporate office or the dealer owner, they are much more likely to not quibble over keeping a customer happy for a few hundred $$$
 
I don't think you should give them another chance.

You specifically asked them not to prep the car. Not

Only did they ignore your instructions, they

handed over the car with the sort of optional extras that you didn't want.



When you buy a $60k car you expect it to be perfect. $250

is not lot of money to see a costumer go away happy.



If I were them I'd think I was getting off lightly.



As others have said, if they get it wrong again it's not going to

easy to put right.



In my opinion, you should either pay the $250 yourself and know it will be done properly, or pursue them through the small claims court as a matter of principal. Saving a $100 knowing that it could come back worse doesn’t seem right.



Good Luck.
 
If I may interject on this subject I may be able to shed a little light on common dealer practice with respect to the make ready of new and used cars. Car dealers have one thing in mind when you purhcase a car from them - PROFIT. I have dealers (including BMW) call me all the time to ask for us to do their work and I have NEVER in 10 years had a dealer ask for references or about our business practices or training. The only question I get is - "How much do you charge? - Keep in mind that I'm a dealer and I want your best price". The guy "detailing" cars for this BMW dealership was more than likely the cheapest guy they have found that does an "adequate" job that most customers won't complain about. They expect a certain amount of complaints and will try and give you the absolute minimum to protect their profit and get you to shut up about it. I recommend you find 3 respectable and established detail shops in your area and get price quotes to have your paint brought up to "new" condition. The price the dealer pays is irrelevant to what they owe you. Do not let this hacker they send their cars to touch your car again unless you want to sit and watch the guy redo the job (they won't allow you - I guarantee it). If they refuse to pay - BLAST them on the customer satisfaction survey and call BMWNA. Also, you may want to check into the legality of returning the car because it was not delivered to you "as new". Here in the great white north you can dump a car deal within 30 days as long as you have sufficient justification and haven't driven the car too much (the lemon law). Good luck.
 
just a update for all that's been participating on this thread. I was able to get $100 from original offer of $80 and I agreed and called it a day. While it's the principal, just the bickering involved wasn't worth it any more.



Ryan, if you're reading this.....thanks and I received all 6 of your emails regarding your detailer. Any more emails past this date and you're an official spammer :)
 
I just dont understand why you just don't take the money they offer and have it done right elsewhere. I mean if you know htere are a few good people who can help you, like my contact, you shouldn't waste you rtime arguing with the dealer. Life is to short to waste with the dealer.

If you only knew how many detailers are all about profit and no results you would thank me for the tip. And if you decided to have it done by the dealer it's suicide for your finsh because they are the armpit of detailers.



Good luck anyway.



Ryan

Fellow Autopian in the pursuit of excellence
 
Ryan said:
I just dont understand why you just don't take the money they offer and have it done right elsewhere. I mean if you know htere are a few good people who can help you, like my contact, you shouldn't waste you rtime arguing with the dealer. Life is to short to waste with the dealer.

If you only knew how many detailers are all about profit and no results you would thank me for the tip. And if you decided to have it done by the dealer it's suicide for your finsh because they are the armpit of detailers.



Good luck anyway.



Ryan

Fellow Autopian in the pursuit of excellence
Click to expand...



The point isn't that he couldn't just go to a detailer and have it fixed. The dealer should have done it right in the first place and had it fixed at their expense rather than bickering with a customer who just dropped a considerable amount of money at their dealership on a BMW.
 
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