Griots 6" repair

[wdmaccord]

For those of you that have had to send in your GG polisher to Griot's for repair or replacement under warranty, just wondering how long it usually takes? I sent it in 2 Monday's ago and it got to them that Wednesday. So this Wednesday (tomorrow) will be 2 weeks. Supposed to have a detail this weekend. I can call them, but thought I would get some input here first before I bother them.

 

[mrclean81]

It should be getting there soon. It usually takes a couple weeks to get the new one. I'd call them though just for good measure since you have a job coming up.

 

[cleanmycorolla]

I can't exactly recall but when it sent my 3" polisher back for warranty replacement, it took about 3-5 weeks total to get it all back to me. Not to bad IMO but can see how it sucks if you're pressed on a job. Have you considered perhaps going to Harbor Freight and scoring their cheap DA just to get by for the day? It's like $40 after coupons and can be a nice backup or dedicated polisher with a smaller plate when you get your griots back.

 

[Trouble]

I've sent back 3 polishers. I can't recall the exact amount of time, but 2 weeks sounds about right

You should ALWAYS have a backup polisher IMO

 

[wdmaccord]

I've sent back 3 polishers. I can't recall the exact amount of time, but 2 weeks sounds about right

You should ALWAYS have a backup polisher IMO

I have considered that. Luckily this one broke towards the end of a detail and it was my own car. Since Advance Auto sells them, I could always run out and pick one up in a pinch if I absolutely had to.

 

[wdmaccord]

For anyone interested, my polisher is supposed to be delivered tomorrow, so exactly 2 weeks from when they received it. They had it for a week in house before they shipped back out. Pretty good service IMO. Just wish they would provide updates or at least a shipping email with tracking number when they send it back out. :bigups

 

[Trouble]

I have considered that. Luckily this one broke towards the end of a detail and it was my own car. Since Advance Auto sells them, I could always run out and pick one up in a pinch if I absolutely had to.

That's a good thing. If you're ever in that pinch again you could purchase the polisher and return it at a later date. Griots has a no questions asked return policy

For anyone interested, my polisher is supposed to be delivered tomorrow, so exactly 2 weeks from when they received it. They had it for a week in house before they shipped back out. Pretty good service IMO. Just wish they would provide updates or at least a shipping email with tracking number when they send it back out. :bigups

Nice!! :rockon