Griots Random 6" Orbital issues

T

Tlandreth22

New member
Hey guys, I recently bought a brand new Griot's Random 6" orbital, and it arrived Thursday. Upon unboxing, I plugged the unit in at my apartment, and surprisingly I got nothing. I changed outlets, and the machine fired up. Fast forward to Friday, I come home (full time college student) and attempt to glaze my car, and the unit fires up, and I begin applying the glaze. After about a minute of having the machine running, I change the speed, and the unit shuts down, and hasn't worked since. Without receiving any instructions about running the unit, I was wondering if I am doing something wrong in operating the machine. Granted, I've used my Porter Cable orbital many times without issues, and figured the Griot's unit would run by just positioning the switch to the "on" position. Has anyone else had any problems with a Griot's polisher? I'm thinking it's a short somewhere.
 
Call the company tomorrow and explain what its doing. Those machines are covered by a lifetime warranty. Its definitely NOT normal. I've returned 2 or 3 of them and they have always replaced them no questions asked. They are a great company to deal with and won't give you any grief over returning it. Call Griots directly. Don't bother calling the company you purchased it from btw.
 
Tlandreth22 said:
Hey guys, I recently bought a brand new Griot's Random 6" orbital, and it arrived Thursday. Upon unboxing, I plugged the unit in at my apartment, and surprisingly I got nothing. I changed outlets, and the machine fired up. Fast forward to Friday, I come home (full time college student) and attempt to glaze my car, and the unit fires up, and I begin applying the glaze. After about a minute of having the machine running, I change the speed, and the unit shuts down, and hasn't worked since. Without receiving any instructions about running the unit, I was wondering if I am doing something wrong in operating the machine. Granted, I've used my Porter Cable orbital many times without issues, and figured the Griot's unit would run by just positioning the switch to the "on" position. Has anyone else had any problems with a Griot's polisher? I'm thinking it's a short somewhere.
Click to expand...

Were you using an extension cord on Friday? Try plugging it back into the wall outlet.
 
Rsurfer said:
Were you using an extension cord on Friday? Try plugging it back into the wall outlet.
Click to expand...

I was using an extension cord, however I switched to multiple wall outlets, however it did not work at any of those. I spoke with Griot's on Friday, and they stated they would send a replacement unit if desired. I'm going to speak with Detailers Domain tomorrow morning to see about them replacing the unit, seeing that I purchased it from them. Thanks for the help guys!
 
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