I have never had an issue with any company about this. Including here and AGO. I called in and verified all my info, what else do they want? This is griots here, not the IRS.
Griots Garage Customer Service - Disappointed
- Thread starter Curioso
- Start date
I have never had an issue with any company about this. Including here and AGO. I called in and verified all my info, what else do they want? This is griots here, not the IRS.
Is nepotism ever a good thing?
briarpatch
New member
FWIW....I reached out to Griots customer service via email and linked this thread.....I hope they took the time to read it
wannafbody
wannafbody
I think this comment is kind of out of bounds. Small businesses make up about 97% of businesses. People pour everything they have to keep a family owned business afloat. It`s hard work. There are cases where family members have screwed a business up but most are trying to keep a legacy going and aren`t in it for fame or glory, just trying to make a living.
Its an honest question. But I dont consider small businesses as nepotism. I meant big multimillion dollar corporations handing reins to someone based on family ties instead of qualifications. But I guess this isn`t the place to discuss this.
They do their best to pretend to be concerned. They make you do so much bs that is just not worth it. I took pictures of the towels that pulled. Sent the receipt. Nothing. Followed up they wanted to know if I went to pep boys. I said I did and they folds me it’s griots warranty. Blah blah blah
Similar bs on my 3” crappy griots buffer that does nothing. Just sux and could not return.
Similar bs on my 3” crappy griots buffer that does nothing. Just sux and could not return.
Maybe Griots changed their policy in the past few years, or maybe he got unlucky and his order was randomly flagged. Some years ago a guy I don`t even know on AGO offered to buy me a G15, he ordered it + the bag directly from Griots and had it shipped to me. And he`s in Florida and I`m in Cali so if anything I`d think that would absolutely set off a red flag lol.
John U
Member
Giving Griot`s a break ......
Amazon questioned me.... once, on a "drop ship". I order for two relatives and my second home weekly. Once the address is in my ship to roster in check out there is no questions.
Online sellers are hit with scams daily. If I`m questioned on a shipment, I thank them for being diligent. Most offer "ship to" and "bill to address" to keep your credit card from kicking back a charge.
Amazon questioned me.... once, on a "drop ship". I order for two relatives and my second home weekly. Once the address is in my ship to roster in check out there is no questions.
Online sellers are hit with scams daily. If I`m questioned on a shipment, I thank them for being diligent. Most offer "ship to" and "bill to address" to keep your credit card from kicking back a charge.
The hold wasn`t the issue, it was the horrible accusatory attitude I received. I wasn`t even mad about the hold (which I had a right to be because they never contacted me) and was polite from the beginning. What I got back was getting treated like a scammer by a rude rep, which I don`t appreciate. Believe me or not, this is 100% truth.
Sorry to hear folks have had bad experiences.
I`m going to come out and say I`m a fan of the company, but because of the following experiences:
Back when my 1st Gen GG6 was spitting grease from the air outlet, I called to ask if that was normal and if they had any recommendations. I believe back then (right around when the 3rd gen machine came out) they sent me a prepaid label to send it in. They sent me a new current gen model and upgraded it to the long cord.
Bought a BOSS cannon when those came out. Worked awesome and was really happy with it. They then later did some revisions on the cannon which I think included a switch to full stainless manifold and a couple other tweaks. I called in to ask if there was a notable improvement over the initial batch and if I should consider selling mine to upgrade. I made it clear I didn`t have an actual problem with the cannon I received. They told me if I wanted I could send mine in and they would exchange it. It was long enough ago I don`t remember if I had to pay shipping, but I thought it was pretty nice of them to swap out a cannon that was working fine basically for the sake of my own FOMO.
Bought a G9 when those came out (hey - I said I was a fan, ok?. Sold my GG6 to a coworker to fund the switch). Love the machine. Read reports on the internet that early run machines had a bad power cord, turns out mine was one of them. After a couple cars, the machine would cut out unless I articulated the cord just so; while not pleasant I was at least able to finish the job. Called them up, discussed that I tried swapping brushes just to be sure as well as described what was happening with the cord - they sent a replacement cord right out without waiting to receive my old one.
Short version - I broke my GG3 (4 years old I think?). Called in and asked if it was possible to buy repair parts, they said to send it in. They helped me out and gave me my original order number to put on the Repair/Return form you print off from the site. I did have to pay to ship it out there ($16 via USPS). When they had received it, I got a phone call saying they would exchange it for a new unit, I just had to pay the price difference from what I paid for the GG3 (long cord) and the G8 they were replacing it with ($16.07). Shortly after a G8 arrived on my doorstep.
I will say any of my interactions were done during their normal business hours via phone. I can`t remember where, but I thought I heard somewhere the off hours folks are a different crew; I wonder if they don`t have the same jurisdiction for what they can do. I`m not much for trying to E-mail a company if I have complaints/issues, I just don`t feel certain that the 1`s and 0`s are guaranteed to get there and you have no way to be sure on your end.
Example - I emailed Greenworks a question about a pressure washer I was looking at. A week later, still crickets. I`m just going to end up calling them.
I`m with Setec - I`d much rather have a company be a little extra careful to rule out fraud. I bought a car out of state once and drove to get it. I got a call from my credit card company when they noticed all of a sudden there were two charges at a gas station instead of one and they wanted to make sure it was me. They apologized for bothering me - I felt the opposite actually.
Also, while I`ll buy Griot`s chemicals and towels from PBMG, I stick to buying equipment directly from Griot`s. Feels more akin to the relationship I have with the Snap On/Mac/Cornwell/etc tool guys that I buy tools from at work.
Griot`s also has their 180 day satisfaction guarantee; if there was anything they had that I wasn`t sure I`d love I would also buy that direct to know I could return/exchange it no problem.
Why should you have to pay the difference in price on the 3". When I purchased mine I bought it with the understanding that it came with a Lifetime Warranty?
Same goes with any other product that I`ve purchased from them, so not a fan of the new 180 day guarantee.
With this 180 day policy you might as well buy from Harbor Frieght if going with Chinese tools. You can buy at more than half the price and returns are a breeze.
Griots is definitely taking a step in the wrong direction if you ask me.
Oneheadlite
Member
I’m not sure the beef with the 180 day guarantee (which I don’t think is new)?
You get 6 months to try something, and if you don’t like it you can return it. Seems like a pretty lengthy trial period to me.
You get 6 months to try something, and if you don’t like it you can return it. Seems like a pretty lengthy trial period to me.
I have a G9 that`s still in the box after almost 2 years.
180 days is better then most, but it use to be Lifetime which is even better.
Oneheadlite
Member
I’m not sure we’re talking about the same thing here. You get 180 days to try it and see if you like it. If you don’t, you can return it.
They still have their lifetime warranty backing their products against defect.
If you unboxed your G9 now and didn’t like it, that’s not their fault you took 2 years to realize it.
They still have their lifetime warranty backing their products against defect.
If you unboxed your G9 now and didn’t like it, that’s not their fault you took 2 years to realize it.
dwaleke
Member
People are saying the lifetime warranty is no longer lifetime.
When polishers break GG is asking for some money to replace their polisher.
wannafbody
wannafbody
Asking for partial payment or asking to pay a shipping charge?
dwaleke
Member
I have read postings of both.
BudgetPlan1
Active member
When my GG6 went in for cord repair, they did ask me to pay shipping to send it back. Then they sent me a new one N/C. When my BOSS15 went needed some brushes, they sent 2 sets at no cost to me.
The Griot`s Garage "Lifetime Warranty Guarantee" was discussed at length in this linked thread about an early G9 cord problem:
https://www.autopia.org/forums/griot-s-garage/191347-g9-cord-question-6.html?highlight=warranty
Bottom line about lifetime warranties:
They are only as good as the "lifetime" of the company, NOT YOU!. If the company is sold, the next owner is NOT obligated to honor the previous owner`s warranty liability (An exception is Craftsman hand tools. Lowes has decided to honor the lifetime guarantee, since Sears-Robuck sold the Craftsman tools name to Stanley Tools. ) You can take it to court, but 99% you will not win. If the company goes out of business or is bankrupt, there is usually no fund set aside to take car of warranty claims; creditors are paid first, followed by employees. Customers rarely get anything.
In the state of Wisconsin, the State Supreme Court ruled in a case concerning a lifetime warranty associated with replacement windows that the time frame for a "lifetime warranty" is 7 years. This has become the ruling precedence for court cases involving "lifetime warranty" cases in the state of Wisconsin.
Here is the other thing I strongly "dislike" about "Lifetime Warranties"; there is no legal requirement to set aside a monetary escroll account by the manufacturer or distributor/reseller to cover future warranty claims for a product with such a warranty. It is caveat emptor in legal speak; "buyer beware". Personally, I think the "lifetime warranty" term should be outlawed in American commerce. It is a very deceiving term to the buyer, nor is it true to any extent.
I would much prefer a warranty of a specific time period. A 25-year roofing/shingle warranty, for example, holds much more credence that a "lifetime warranty".
I`ll get off my commercial legalities soap box (again). Yeah, and don`t even start with "One size fits all"or "Universal fit"..... (Sounds like more of a ranting-and-raving (AKA, PO`d) old man to me, Captain Obvious...... just sayin`!!!!
Hey, weren`t YOU the person ventriloquist Jeff Dunham modeled his old man dummy "Walter" after???)
https://www.autopia.org/forums/griot-s-garage/191347-g9-cord-question-6.html?highlight=warranty
Bottom line about lifetime warranties:
They are only as good as the "lifetime" of the company, NOT YOU!. If the company is sold, the next owner is NOT obligated to honor the previous owner`s warranty liability (An exception is Craftsman hand tools. Lowes has decided to honor the lifetime guarantee, since Sears-Robuck sold the Craftsman tools name to Stanley Tools. ) You can take it to court, but 99% you will not win. If the company goes out of business or is bankrupt, there is usually no fund set aside to take car of warranty claims; creditors are paid first, followed by employees. Customers rarely get anything.
In the state of Wisconsin, the State Supreme Court ruled in a case concerning a lifetime warranty associated with replacement windows that the time frame for a "lifetime warranty" is 7 years. This has become the ruling precedence for court cases involving "lifetime warranty" cases in the state of Wisconsin.
Here is the other thing I strongly "dislike" about "Lifetime Warranties"; there is no legal requirement to set aside a monetary escroll account by the manufacturer or distributor/reseller to cover future warranty claims for a product with such a warranty. It is caveat emptor in legal speak; "buyer beware". Personally, I think the "lifetime warranty" term should be outlawed in American commerce. It is a very deceiving term to the buyer, nor is it true to any extent.
I would much prefer a warranty of a specific time period. A 25-year roofing/shingle warranty, for example, holds much more credence that a "lifetime warranty".
I`ll get off my commercial legalities soap box (again). Yeah, and don`t even start with "One size fits all"or "Universal fit"..... (Sounds like more of a ranting-and-raving (AKA, PO`d) old man to me, Captain Obvious...... just sayin`!!!!
Hey, weren`t YOU the person ventriloquist Jeff Dunham modeled his old man dummy "Walter" after???)
Accumulator
Well-known member
With regard to Griot`s Garage, and specifically their polishers, it wouldn`t be the first time that proved true.
Older
Member
Another reason that I won`t buy any tools from them.