I said that Id keep you updated on the progress of my pressure washer. It hasnt gone as expected. The replacement washer showed up yesterday. It is a Karcher K5.740 and my original purchase was a K5 Premium. I had done a bit of research prior to buying the unit I did and had found the the K5.740 was a great machine but had a flaw, it could tip over when the hose was pulled and the hose inlet would break. The K5 Premium added a duck bill on the base of the machine that stopped this from happening and they added an additional year warranty to the Premium, the rest of the parts are identical.
I called the outsourcing company that handles the warranties and told them they had sent me the wrong machine. At this point Im bummed. I was on hold for some time only to have the person come back and tell me that the washer I received was an upgraded version of the Premium (folks the Premium has only been available since March 1st). I knew this wasnt correct and told them NO I dont want the one they had sent as the replacement. Well, she was going to check and get back to me.
About this time I was questioning what I thought I knew about these machines. I decided to go back to the Internet and could find nothing that told me specifically the differences between the two machines. I called Karcher Corporate on several numbers and was handed back and forth for hours. I finally talked to the Operator and told her my story and asked her if she couldnt find someone for me to speak with. She did and this guy was not in a position to answer the questions I had but said he would have someone contact me. Well, he did and she called me back. She too wasnt the person to cure my issue but did indicate that what I knew about the machines was correct and they were identical with the exception of the duck bill and the warranty. She said shed have someone call me. This all happened yesterday, the warranty people still hadnt gotten back to me. Oh and I had left a bunch of emails in various places as well.
This morning at 8 a.m. I started getting phone calls from Karcher Corporate, 3 total all willing to help. The first one indicated that he would have me a new K5 Premium to me in 5 to 7 days and oh, by the way, keep the unit that I received yesterday as a back up. Remember this is now the second unit theyve told me to keep though the first one leaked. I said thank you and went about changing the parts from the original to the one that I received yesterday so that I would have a working unit that wouldnt tip over. This all worked out great and the unit works just as you would expect. I also had a chance to compare all parts in these two units with a micrometer so that I knew which part to order for the unit that leaked. Its $50 and Ill add the duck bill to the K5.740. In short I should end up with 3 working K5 Premium washers. The jury is still out until I receive the third unit. Guys I tried hard to get these people to take these washers back. They wouldnt here of it.
Now to better the story I got a call from the warranty place and they too told me to keep the unit and they would be sending me another replacement. I of course in good conscience couldnt do this and told them no. Heres a pic of the updated unit, the leaking unit (the black fitting coming from the top of the bucket is the piece that leaks). Sorry for the quality of this picture, Ill take another when the 3rd one arrives.
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