Bob – I’m glad that you took the time to reply to this thread. Your input is very well received in more ways than one and it’s good to see you participating outside the normal sections you’re usually more active in. Sorry that you feel hostile and that I’m singling you out, but the truth is that I’m not. Although your replies assume otherwise, I`ve never accused you of saying that your shop only does Full Corrections as you’ve posted several threads portraying quite the opposite? :noidea:For example:
http://www.autopia.org/forum/pro-det...ce-detail.html
http://www.autopia.org/forum/pro-det...ce-detail.html
http://www.autopia.org/forum/pro-det...orrection.html
http://www.autopia.org/forum/pro-det...orrection.html
http://www.autopia.org/forum/pro-det...orrection.html
These show me that you are going above and beyond the realm of just paint correction as I see a multitude of your additional services. You have every right to not agree with my opinion and share yours as I think that agreeing to disagree can be a healthy stance at times. That’s what forums are for and what makes them a great avenue for learning. I applaud you for being a successful detailer who many respect. If you’re business model is working for you and you are satisfied with the fruit it has beared then more power to you. Your strong willed work ethic that you employ is very unique and I got it that you are doing what best serves your client’s and area’s needs as well as your own. Now back to the thread……
Originally Posted by jdoria
From the overwhelming positive responses this thread has received, I’d say that’s exactly what has occurred and people got my message at face value. Other than what a few others may be feeling, I’ll again reinforce that this was not intended to single any one person or group out, but I realized some who tend to think differently may feel otherwise. I totally understand that this is your opinion and you have every right to share your side as long as it’s delivered in a useful way which has been relayed for the most part. Regardless of what your business model is based on, I’ll stick to my belief that a good business person is one who can grow its business to its maximum potential. Whether you’re content with the level of volume/income/satisfaction your business produces for you is ultimately your choice. It makes no difference to me and doesn’t affect my life in any way, shape of form. If anything this thread will hopefully help others who are more open to alternative ways of thinking. If this discussion can open 1 person’s eyes to what I’m saying and help them see things differently than I’m happy that I could have helped.
I can’t help to notice people in my day to day life that I label as “good enoughers” who are very talented and have an overabundance of work knocking on their doors but fail to grow with their business to meet their customer’s demands. It’s beyond me why they don’t move forward making every possible attempt at growing their business to higher levels/standards. For example I service a high end body shop that is constantly at least 2 weeks backed up with their cycle times. It’s a complete nightmare trying to get an ETC out of them. Even though they pride themselves on doing above average work, they fail at pacifying both the insurance companies and clients demands for this very important facet of the service equation. I constantly get feedback from their customers and fellow Appraisers wondering why they don’t do what is necessary to tackle this demand. But because of their inability to see the light they wallow within their good enough mentality going one day at a time.
As for detailing aspect, I have a hard time believing that many(not every) business that chooses to only cater themselves to full on corrections and who have copious amounts of work cannot reach out to better servicing their client’s obvious needs. Anything other than this I feel is more of an exception than the rule. What I mean by this is offering maintenance touch up corrections, interior and engine details as well as wash & waxes. Not only is there an incredible amount of income potential with this simple concept, but it also creates the utmost positive integrity in regards to caring for a client’s vehicle. This extra service isn’t detail rocket science and I strongly feel that it can be correctly and effectively trained to the right people with the appropriately skilled leadership in place. Providing this shows that you are conscious about more that just the initial service, but actually preserving not only their valuable finish, but their entire vehicle. But, to consciously keep re-leveling one’s car just to throw it out to the wolves to mar it up immediately after to me is pointless and is one of the premises of this thread. If a customer is willing to spend many hundreds or even thousands correcting their finish to this high level, they tend to parallel this same integrity for maintaining it. If a detailer can take the time to coach their clients on the proper way to care for their car in the 1st place, then their return will only be for a light correction and spot cleaning. Even better, if this person/shop can offer to take on this additional service, than the worst thing that could happen is it would be creating a separate revenue stream for success. For example anyone willing to spend this amount of money making their vehicle look this way may not have a problem regularly spending $200-300 or more for a comprehensive wash, wax & spiff. I don’t see how one couldn’t schedule at least 5 of these in 1 day. This in turn would create at least $1000 in a day’s revenue flow. So, unless you’re able to produce more than this amount regularly (daily), then I don’t really see how this is a bad idea?
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