when to stop?

[Brian_Brice]

I began with the attitude that I only knew one way to clean a car - completely. Some cars need more "A", and some cars need more "B", but it all evens out in the long run. So, our pricing includes literally everything the car needs, short of touchup paint (which we can do, but...).



We offer three simple options: Complete, Int Only, and Ext Only. We occasionally do simple washes (for exotics, usually), but our space and schedule doesn't allow for much.



The vast majority of our clients could care less what steps and techniques we use, they just expect a very clean car.



Someone on this Board uses the slogan "You're Driving Our Reputation". I like that. That's why we don't offer a one-step buff/wax... We make paint better than most clients will ever appreciate.



We depend on that excellent word of mouth that only comes from doing your best work, every time.



And charging accordingly.



Jim

i agree with everything youre saying and completely understand the reasoning behind it, but try telling a sole proprietor whose been in business for six months in smaller areas of the country not to do single step jobs, first of all he would probably go out of business, so i admit i will still do wash/waxes but i explain thouroughly that this job is by no means a detail, then you run into many who think if they pay for a wax job that includes an entire int which is another can of worms. so no i dont like washing and one stepping but my children are more important to me than my business reputation potentially suffering from a shotty job which can completely be cleared up by me stating that i had never "DETAILED" that persons car however i did explain to that individual what a detail was and he/she was not interested.

 

[Brian_Brice]

Best way to tell someone is to show them.. i dont detail for a living but if i were you i would get a suv fender or body part that has damaged paint and tape off 3 sections and do you step 1 step 2 and step 3 tp each section to show the diff.

i tape half a trunk and completely polish one side obligation free to show the difference. if they dont like it ill finish the trunk and let them have the nicest looking trunk in the state, its important to do things like that when dealing with lamen or they just wont get what youre saying. i mean think about all the knowledge you all have stored in your brain that some may see as useless info. well realize youre a pro and show em if they dont get it.