DaGonz
Autopia fire/rescue.
If a customer is rude, kill them with kindness. They will either come around or go elsewhere...then they become someone else's problem!
What do you do when someone doesn't show?
- Thread starter Buick_guy
- Start date
GoodnClean
New member
ncal said:
Thats a great way of looking at it LOL
jaybs02
New member
It's part of business...
I once drove to a customers house (45 Min. ride) to get to the entrance of her gated community, and couldn't get in...
she never let security know i was coming
Then when I get home I had a message asking where I was...
Talk about mad :angry
I once drove to a customers house (45 Min. ride) to get to the entrance of her gated community, and couldn't get in...
she never let security know i was coming
Then when I get home I had a message asking where I was...
Talk about mad :angry
jaybs02
New member
She confirmed the day earlier,
On the day of the appointment she had her phone# changed and her cell was off :doh
On the day of the appointment she had her phone# changed and her cell was off :doh
jaybs02
New member
oh she understood, and appoligized.
She also understood, when i charged an extra $20 for my travel time.
She also understood, when i charged an extra $20 for my travel time.
imported_aqua
New member
I noticed asking for their cell phone when booking has increased dramatically the reliablility but not yet 100%.
I agree thats part of the business. I sometimes use overbooking, like airlines. I overbook 10% of my usual work capacity, and it´s working perfect. Sometimes everybody show up, then I ask my employees to do an extra effort for a tip.
I agree thats part of the business. I sometimes use overbooking, like airlines. I overbook 10% of my usual work capacity, and it´s working perfect. Sometimes everybody show up, then I ask my employees to do an extra effort for a tip.
Considering that opening a shop is in my future, I really have to think of a good policy for no-shows. I like some of the suggestions in here and may combine facets of them into the policy I have in mind.
Buick_guy: I can understand how you feel. No one likes to have their time wasted.
Buick_guy: I can understand how you feel. No one likes to have their time wasted.
One thing you have to realize that in your world, detailing cars is the most imp thing to you whereas your custiomers have ots of other stuff going on and although it may be important it is easy to lose track in the shuffle
In the Film Production side of my business when I am doign abig commercial shoot it is consumes 110% of mine and about 25-40 other guys time (crew) and it is ually allw e are ficused on but I had to lerarn and accept early on that my clients still have other aspects of their businesses to run and accept that sometimes they space meetigns or no show for castings and things like that...It can be tough at times when you ahve juggled your whole day to accomdiate them but I think it is nature of any business.
I also agree that caling a client to confirm a day before is critical....I cannot count how many times i have heard...oh thankss for calling, I forgot about that
In the Film Production side of my business when I am doign abig commercial shoot it is consumes 110% of mine and about 25-40 other guys time (crew) and it is ually allw e are ficused on but I had to lerarn and accept early on that my clients still have other aspects of their businesses to run and accept that sometimes they space meetigns or no show for castings and things like that...It can be tough at times when you ahve juggled your whole day to accomdiate them but I think it is nature of any business.
I also agree that caling a client to confirm a day before is critical....I cannot count how many times i have heard...oh thankss for calling, I forgot about that
Black00stang
New member
Im not a professional detailer by any means of the words. However relying on your customers ariving at their specific appointment time.
Perhaps as i can offer some suggestions for you guys on how to better get your customers to show up (and be on time)
1. Make your business Cards your appointment cards (simalar to what a dentist dose) that way they can't say ..."I didn't have your phone #"
2. Explain to them that it is essential for them to arrive on time other wise they are not only delaying the completion of there car but posibly another customer.
3. If they do show up late tell them there is a possiblity that you will not be able to finnish the same day!
4. You should never work with no written formal agreement! In your contract you should clearly state that Weather a customer shows or not they are responsible for a %(or specific amount) of the cost! If they don't hold up to their end of the contract take them to court(its not the nicest thing to do but it happens)
I know that a lot of people say they get a lot of no shows on rainy days and days when there is a high chance of rain! Explain to the customer that If its a rainy day that you will either give them a free or %off car wash!
Perhaps as i can offer some suggestions for you guys on how to better get your customers to show up (and be on time)
1. Make your business Cards your appointment cards (simalar to what a dentist dose) that way they can't say ..."I didn't have your phone #"
2. Explain to them that it is essential for them to arrive on time other wise they are not only delaying the completion of there car but posibly another customer.
3. If they do show up late tell them there is a possiblity that you will not be able to finnish the same day!
4. You should never work with no written formal agreement! In your contract you should clearly state that Weather a customer shows or not they are responsible for a %(or specific amount) of the cost! If they don't hold up to their end of the contract take them to court(its not the nicest thing to do but it happens)
I know that a lot of people say they get a lot of no shows on rainy days and days when there is a high chance of rain! Explain to the customer that If its a rainy day that you will either give them a free or %off car wash!