Tired of people complaining about your price?

747 Guy

New member
I was parking my car during a trip to S.F. and accidentally scraped the outer rim (where the wheel balances are attached) of my right rear wheel. They are like surface abrasion that occurred when the wheel scraped against the concrete curb.



Other than replacing the wheel ($500), does anyone know whether or not the scratches can be resurfaced and made to look good again?



Thanks in advance.



Gerald
 
Welcome to the forum!



I remember a thread that listed a company that repairs wheels from accidents like yours and worse. They were in Pa. I think. DO a search and it should pop up.



Good luck!
 
That's not a problem at all, if you can find a rim repair shop, I suggest something local if that is your only car, if not spend a little extra and send them off to a site from the internet that does really really good work.



They will make your rim look brand spanking new. Expect to pay 75.00 to 150.00 for minor damage similar to yours.



If you need help, drop me a line and I'll see what I can do.
 
The company in PA is Wheel Collision center. They did an amazing job with my wheels from my '98 M3. I would highly recommend them. When Car and Driver did a long term test of a '95 M3, they sent a bent wheel there - it was returned in pristine condition.

Their web site is http://www.wheelcollision.com . Good luck.
 
I see you're in Nor Cal. I've got to believe there are places in Sacto or Frisco that do this kind of work. First thing I'd do is a Google search for "wheel repair". If nothing pops up that appeals to you, call or stop by a few wheel & tire places and ask if they can refer you to a local wheel repair shop. I'll betcha $10 that there is one nearby.



Good luck.
 
I might be able to help you out with this, i am a insurance adjuster and i get wheels repaired all the time.

i use 3 vendors, wheels america, trans wheel, becker wheels.

they all repair wheels. it cost about 100.00 and takes about a day or two but it does save lots of $$. if you need the numbers i can get them for you.

Brian
 
I think a very common element a lot of us face is that most people don't realize that a quality detail isn't cheap and they can be put off by the cost. Most think a good car wash is something you pay $5.00 at their corner gas station so when they hear the cost for a real detail they often :scared: On some local forums I'm a part of, I did a write up to better help the average person understand why we won't detail their car for $50. It's very basic in explanation as I didn't want to get too technical so if any of you think you could benefit from it, please feel free to use it and just change the names in it to yours. Again, the info is pretty basic but I didn't want it shooting over people heads. Here's the write up...




Anatomy of a detail


VERY often people will contact me for a detail and once they hear it can cost $300 and up they sometimes go :out:. I think it's important for people to understand just what really goes into a quality detail. If you're sick and need a doctor are you going to seek out who can do the best job or who's the cheapest? If you're having bodywork on your car done do you want someone with experience and a record of quality or just some that is cheap? If you want cheap, head to your local car wash but don't complain when the sun hits your car and it looks worse than it did before. A quality detailer is an artist at what he or she does. It's someone that's going to have your car looking better than when it rolled off the showroom floor. It's someone that's going to treat your car the way they would treat theirs.

Detailing a car isn't just washing it and then throwing some wax on and then calling it a day. It's understanding what's wrong with the car and knowing what tools it's going to take to get that paint looking and feeling like glass. Each job is 100% CUSTOMIZED for that client's car. Is the car super swirled? Well it will probably need a fairly aggressive polish and maybe and pad which has some decent cut to it followed by a finishing polish with very little cut and a pad which has little bite to it. Do you need to start with 15 pounds of pressure or 10? What speed does the polisher have to be at and for how long? The combos can go on and on depending what you're trying to accomplish. Fully understanding how to attack jacked up paint is what turns this....
rearbumperbefore.jpg


to this....
rearbumperafter.jpg


to this...
P1010216.jpg


You also have to look at the costs the detailer has to incur. You need polish and quality polish can easily run $45+ a bottle. A quality sealant can be $25 - $50 a bottle. Quality wax can run $45 - $200 (though there are waxes over $1000), a DA or rotary for polishing can be $150-$350+. You need a LOT of polishing pads for the machine and those can be $5-$10 each and there's still metal polishes, clay, tire cleaners and tire protectants, leather cleaner, etc etc. Also, a quality detail is usually going to be at least 8 hours long, assuming it's one person doing the job, though I don't remember ever doing one that fast if polishing was involved. Maybe you can now see why you're not going to get a QUALITY detail for $100. There's MANY detailers that just want to get the job done fast and get the next person in so they don't take as much times as they should. In this picture you can see TONS of buffer trails all over the trunk of this '71 Sting Ray which was caused by going super fast and not allowing the polish to fully break down and do it's job....
vetbuffertrails.jpg


Now here's a half and half shot of the same trunk when time was actually taken to do it right....
vettrunkhalf.jpg



I know it's not easy these days to have a ton of extra cash laying around but there's no feeling like picking your car up from the detailer and seeing that transformation. When you do that, you will immediately forget what you paid because you won't believe your eyes. Whether it's myself, itskrees, lustr, danny etc, we aren't people that are going to skimp because all of you that are driving around in cars we've detailed are rolling billboards for the work we do. So the next time you want your car detailed and you want us to cut our costs, tell us first which steps we can skimp on. :) Seriously though I hope this helped everyone get a better understanding of all that is involved with a quality detail.
 
Another thing to take in consideration. Is not only the fact of having the right tools and gear for detailing a car, it is also to...

a. Have the correct knowledge of approaching each individual surface.
b. Evaluate its damage.
c. Asses the damage with the right procedures.
d. Deliver the desired results.
e. And make the desire results meet the clients expectations.

all that together is an art of its own...or in common words a lot of work.
:wizard:
 
Another thing to take in consideration. Is not only the fact of having the right tools and gear for detailing a car, it is also to...

a. Have the correct knowledge of approaching each individual surface.
b. Evaluate its damage.
c. Asses the damage with the right procedures.
d. Deliver the desired results.
e. And make the desire results meet the clients expectations.

all that together is an art of its own...or in common words a lot of work.
:wizard:

I would say A, B and C were basically covered as it is stated... "It's understanding what's wrong with the car and knowing what tools it's going to take to get that paint looking and feeling like glass." Also it does say "Each job is 100% CUSTOMIZED for that client's car." The only thing I would personally add to your "e" would be to surpass your clients expectations. I know that's my goal with EVERY detail I do as I want their eyes to pop out of their head is disbelief. :thumbup:
 
very well said. i always felt that if i did detailing for a business i would be near a automatic car wash with pictures of what you're doing to your car and what it should look like. i think you'd get a lot of business that way. at least until the car wash folks ran you off...lol
 
Cheap Detail.... NAH!!!!!

First... if you can't turn a fair price for your work don't do it! And my father always said "Son, you have to charge your friends and family because your enemies don't do business with you.":Dancing Dot:
 
It would be nice to have a flyer that explains the art of detailing and what you do differs from the $5 car wash but you just have to accept that most people do not care about paint correction and not spend money for the time needed to correct it. It would be a waste for someone who will just re-visit the local swirl em up place.

You probably would have better luck convincing a mom that their trashed mini-van is a toxic waster dump and endangering their children's lives to get the opportunity to clean it out. Most view detailers like maids - a low end service job.
 
I work with people on the price the best I can.

Its hard to get anyone around my neck of the woods to spend more than $300 on a detail though.
 
I work with people on the price the best I can.

Its hard to get anyone around my neck of the woods to spend more than $300 on a detail though.

If you're able to get your customers to understand the value of what you're doing, you will get the job. I do sales for a living and I manage a team of reps and what I'm always having to do is not let themselves get caught up in their "rackets" which are justification in their own mind as to why they can't get sales sometimes. Rackets such as.."there's too much competition in my area." "Other reps in the area probably already called them." "They'll think our price is too high", etc etc. While these things aren't always 100% untrue, more often than not, our assumptions become our reality. If you believe "ANYONE" in your neck of the woods won't spend more than $300 on a detail than you already probably made your mind up that they won't, even if that's not totally true. Again, don't let your assumptions define the reality of given situations. When my reps tell me the merchant wasn't interested, I always respond with "if they're not interested then maybe you didn't say anything interesting?" Believe in what you do, believe in the value you provide and show them you're worth every penny. Don't sell yourself short.
 
I detail my own cars for fun.

But if I was doing it professionally, I would create a "pitch book" with some photos as shown in the first post of this thread. I would have one in print made from iPhoto or another picture to book album.

Show it to everybody and make it using photos from your best customers. I bet they would be thrilled to get showcased in your book. (They would probably lobby to get their car in) Also, if they would be willing to give you a referral or reference see if you could include a number where prospective customers could call and talk about what great service you provide.

I would also create a pdf version that could be emailed.

Your own web site would also be great.

I find that most people look at my cars and wonder why they look so good. Usually they think it is a magic wax or some type of topical treatment. They have never even noticed that swirls exist much less are the problem.

Educated them about what swirls are, point them out on their car, and then provide the solution.

It's one of the oldest sales methods in the book, ask questions to make the customer a bit uncomfortable then offer your service to make everything better.
 
People will complain about price on just about everything.

If you operate a business and can't accept that, it's probably time to consider another line of work. I don't mean to sound harsh, just realistic.

I'm a salesman too. Everything can be negotiated.....everything.

How many of us expect FREE shipping or BOGO, or half off? Admin doesn't offer that just to be cool. Or do they?

We're just like the rest of 'em. :)

Every human is seeking a bargain.

My philosophy is simple: Never lower your price without taking something away.
 
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