Response from 303 Products

Don

Don

Darth Camaro 12/27/15
Here is the response I got from 303 Products (1 day response time) about my issue with the protectant...see thread HERE



Hello, know exactly what the problem is.

Directions say to spray on, wipe COMPLETELY dry. This product does NOT air dry and one can NOT wipe the surface completely dry with a damp cloth or damp part of the cloth.

The key is to get the surface WET, not just damp with the product, then wipe COMPLETELY dry. Hint: Extra enthusiasm in the wiping dry part of the application process (with a dry cloth), INCREASES bonding, INCREASES repellency (to water, dust, dirt, soiling, stains) and INCREASES longevity. It will NOT wash off.

The appearance enhancing properties with this product are such that a treated surface looks "really good" even if it isn't wiped "completely" dry. Polish with a dry cloth and you won't get the water-caused splotching. What is seen here is the water washing away the un-bonded excess 303. Try it again, you'll see.

Lastly, 303 Products, Inc. has a 100% money-back guarantee if a customer is dis-satisfied with their purchase for any reason. Please contact us if you'd like a refund.

Here's label instructions from the gallon size of 303 A. Protectant...includes the refund policy. http://www.303products.com/tech/index.cfm?fuseaction=product.display&Product_ID=323

Please contact me if 303 Products, Inc. can assist further. Email or 1 800 223-4303.
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It's always great to see a quick and helpful response from a manufacturer.

And an immediate offer of a refund because you were unhappy, says that they stand behind their guarantee.

Glad to hear that it will work out for you one way or the other

"J"
 
I agree that it is great to hear back from a manufacturer. I love 303 - have been using it for years!
 
Yeah, sounds like somewhat of a "waste" and the wording seems the describe it more as a coating rather than a dressing. AFAIK, 303 still falls into the dressing category and as opposed to coatings, these wear off/wash away faster. At least that was always my take on it. :huh:
 
303 also claims you no longer need wax, in fact they claim that wax is your paints enemy, but that 303 is far better for your paint as it has UV protection. Their argument is thst since 303 is made for plastics and since your clear coat is basically plastic then your should use 303 on your cars paint instead of wax.

No thanks 303, I'll continue to use the enemy :yes:
 
Wax and sealants also apparently have UV protection. The "UV protection" of 303 apparently is from the "resin content" of the product. I've tried to understand if there are any actual qualities or chemical profile, in it of themselves, that may guard against the UV. My understanding is any claims of "SPF ratings" or other "skin care like" UV analogies are exagerated and more or less invalid as rating UV protection for skin versus automotive plastic,vinyl, and rubber are very different.

303 apparently has a "high grade resin content" and more of it than some other dressings. What that really means and how valid that truly is , :huh:

If this basically is the case, that is notable. However, it seems like they getting to the point of making too many claims for an otherwise plenty decent product,that it may turn around and backfire on them, actually leading to ridicule. To me, a good product shouldn't rely on that.

I use the stuff, it's good, I also have a few others. Variety is always interesting.
 
Bill D said:
However, it seems like they getting to the point of making too many claims for an otherwise plenty decent product,that it may turn around and backfire on them, actually leading to ridicule. To me, a good product shouldn't rely on that.
303 makes excellent products but their credibility took a huge hit with me when they recommended using 303 on paint and that ridiculous article they wrote about how to apply it. You really have to wonder about some of the claims they make about their products when you read crap like that.
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