optimum polish with wool pad

O

opass

New member
This car, 97 Toyota 4Runner, was detailed last Sunday. A lot of deep scratches and bad paint oxidization on the roof.



Here are the pictures after wash and clay.



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Since the roof has already begin clearcoat failure, I only used the Optimum Polish orange pad with Cyclo. The rest of the panels were Optimum Polish with wool pad on rotary buffer and then follow up with O polish green pad on rotary buffer. Here are the pics.



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The owner, female, was not satisfy. She aksed me did I ever buff the car and the carpet seem dirty??? :grrr She said the car over all looks wasn't any better than the local $99.99 detail shop. When I worked 3 hours on the exterior and 2 hours on the interiors (total of 5 hours). Charged $200.00.



She insisted I did not do any better job than $99.99 guy while I had not even finished the interior. So I offered her to stay another 15 more to spot clean the carpet. But she needed to leave to pick up her son NOW. So I only charged her $180 instead of $200. This customer I meet her from local small business group where we meet very Wed. So I charged her $40 less than my regular price.



Here is the funny part. Yesterday I meet her at our club as I already prepared she would bad mouth of work. Surprisingly, the moment we saw each other. She greeted me with big smile and saying what a wonderful job I did. What the ........????? I don't understand. She even refer me to other members. :work:



What is wrong with this people.
 
The truck looks great. :xyxthumbs I wouldn't worry about what she thought. Since she was nice in person and referred you to others, pass it off as she was having a bad day and complaining about your work made her feel better. If she really felt that way she wouldn't have said positive comments later.
 
audicoupej said:
The truck looks great. :xyxthumbs I wouldn't worry about what she thought. Since she was nice in person and referred you to others, pass it off as she was having a bad day and complaining about your work made her feel better. If she really felt that way she wouldn't have said positive comments later.
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:think:





Thanks for the support though.
 
sQuashed said:
She probably accomplished exactly what she was after, A discount. You did a great job
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I quoted her over the phone without seeing it (150-200 for medium condition). So may be something to do with max quote.



Lesson learned. No more below $40 per hour job.
 
ScubaStevo said:
I would have at least dressed the tires, but great job none-the-less.
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I think he did, just a really matte finish.



Edit - I agree, seems like she was after a discount. At least she is getting you new clients, hopefully they aren't as cheap as her.
 
Picus said:
I think he did, just a really matte finish.



Edit - I agree, seems like she was after a discount. At least she is getting you new clients, hopefully they aren't as cheap as her.
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The tire dressing was PB. Somehow the shine just did not show up from that angle.
 
Awesome job.



Dont let her attitude throw you. You know you did a great job. Sometimes I find that people who dont take care of their cars themselves balk at the finished product because they are trying to get a discount. If they really cared about appearence, it wouldnt be in such bad condition to begin with. It isnt until after a few people rave about how good it looks do they feel they got a great job worth every penny they spent.



That truck probably never looked so good, even when she bought it.
 
Craigster said:
Awesome job.



Dont let her attitude throw you. You know you did a great job. Sometimes I find that people who dont take care of their cars themselves balk at the finished product because they are trying to get a discount. If they really cared about appearence, it wouldnt be in such bad condition to begin with. It isnt until after a few people rave about how good it looks do they feel they got a great job worth every penny they spent.



That truck probably never looked so good, even when she bought it.
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Thanks for the support. I need it on this one. Full price for her. OR she can go to $.99 for detail. :har:
 
Did you show her the before pics? I guess you dont want to argue with a customer, but if someone is disputing the work, showing them how crappy their car looked before your hard work might change their mind.
 
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