Not to Bash Anyone

baker

baker

New member
There was a thread recently about Autogeek vs the others that a lot of you responded to, myself included, but when I tried to rego to it, it came up as an invalid thread. Anyhow, I responded that I had one good experience and a second order was on the way, with good customer service, while a lot of the responses were not quite so positive. Not changed my mind about them yet but it is a bit questionable that they phone me today to tell me that 1 of the three products was not available. They called me about 5 days ago to tell me that 1 of the products had just come in and my order was being shipped out that day. Now that I made a substitution, Penny told me that the order would be shipped out tomorrow. The problem to me is that I placed the order on March 29th. That is 16 days ago and the order is still not even enroute? While I found there prices and shipping decent, as well as a great selection, " That ain't great service".
 
As I have mentioned in the past, I have had orders with AG that have gone fine, and then I have had nightmare orders like yours, where you don't get a tracking email, so you call, and they tell you that one of the items is backordered (even though when you ordered it was supposed to be in stock) but it's coming in today so your order will ship out today.



Then you still get no tracking email but you call and they tell you it was shipped, so you ask for the tracking number, then they can't give it to you ("was it actually shipped?" "yes, it was") because it's on a different computer...then you wait the number of days and it doesn't show up, etc., etc.
 
Setec Astronomy said:
As I have mentioned in the past, I have had orders with AG that have gone fine, and then I have had nightmare orders like yours, where you don't get a tracking email, so you call, and they tell you that one of the items is backordered (even though when you ordered it was supposed to be in stock) but it's coming in today so your order will ship out today.



Then you still get no tracking email but you call and they tell you it was shipped, so you ask for the tracking number, then they can't give it to you ("was it actually shipped?" "yes, it was") because it's on a different computer...then you wait the number of days and it doesn't show up, etc., etc.
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Setec, that is *exactly* what has happened with me and the Geek.
 
Going to make another order from them soon. Hope it will go as smooth as the first one. Their service was great.
 
I order more from Autogeek than any other vendor and have always had great service. I just placed an order with Patrick (Excel Detail) and Finish Kare and expect great service from them as well.
 
Recall that they recently moved to a new location so they may have some administrative issues to fix before they can be fully operational again.





Or they just aren't the same company they used to be... attrition maybe?
 
Since posting this thread, I was contacted by Jason at AutoGeek to look into my order, and hopefully all is resolved to my satisfaction. Very nice to talk to and certainly seemed to care about my concerns. The biggest problem was the lack of communication about the delays with my order. The reasons I ordered from them in the past are still there so I probably will buy from Autogeek in the future. Being in the a** end of nowhere, Nova Scotia, their variety and shipping charges were among the best.
 
I have always had great service from the geek. They have fouled up an order here & there but has been quickly resolved with a brief phone call. I think the ones with the big problems more than likely don't want to accept they played a big roll in the screw up of their order..."it's always someone elses fault" :doh:doh:doh
 
SOCALEXO said:
I think the ones with the big problems more than likely don't want to accept they played a big roll in the screw up of their order..."it's always someone elses fault" :doh:doh:doh
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Excuse me? When the vendor tells me the order has shipped, but can't give me a tracking number (because it hasn't shipped, as verified by tracking/label date when it finally arrived), but they swear up and down that it HAS shipped, that's not me having any role in the problem. I had this same problem with DF Towel; it's a lot better for the vendor to fess up to the problem than try to blow smoke and tell me it's already shipped when it hasn't...if they want to keep the customer.
 
This trend I've been having of agreeing with Setec is starting to get disturbing...



But I completely agree with Mr. Grumpy on this one. AG has dropped the ball exactly as stated several times. I don't see how clicking a few buttons to order a few things could cause me (or any other customer) to play any role in how *they* screwed up my order. Just don't get the logic there, really.
 
Being from Canuckistan I have to give vendors a little slack when it comes to shipping. I've ordered from most of them now and generally all orders have gone smoothly, but some haven't, and it just so happens the one from AG was one of them. Oh well, I order everything from the same place now so no matter.
 
I have ordered from AutoGeek in their old location and everything worked perfectly. I had my order shipped to a US address I sometimes use so I did not have to worry about the Canadian things. Most Canadians have a good supplier here in Port Colborne, Ontario.

By the way for interest sake our Canadian Tire now has the Ultimate Detailer for $ 19.95. I like Megs products but the Canadian distribution and pricing is a joke. Not funny though.
 
well...I just ordered a UDM package last night (regular shipping)so I'll get to see if I have any problems. This is my first time ordering something from them.
 
Maybe they should clear up their shipping policy. If they have an item that isn't in stock maybe they should they ship a partial order immediately and ship the remainder when it is in stock. Granted they shouldn't charge shipping twice and that would reduce profit.
 
Thankfully I've not had any problems with AG. I've only ordered a handful of times from them and each time the order was shipped right away and arrived to my doorstep quickly.





But like any business, AG is bound to have their glitches too. :shrug:
 
BAKER said:
There was a thread recently about Autogeek vs the others that a lot of you responded to, myself included, but when I tried to rego to it, it came up as an invalid thread. Anyhow, I responded that I had one good experience and a second order was on the way, with good customer service, while a lot of the responses were not quite so positive. Not changed my mind about them yet but it is a bit questionable that they phone me today to tell me that 1 of the three products was not available. They called me about 5 days ago to tell me that 1 of the products had just come in and my order was being shipped out that day. Now that I made a substitution, Penny told me that the order would be shipped out tomorrow. The problem to me is that I placed the order on March 29th. That is 16 days ago and the order is still not even enroute? While I found there prices and shipping decent, as well as a great selection, " That ain't great service".
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I'm the one who posted that thread, but later decided to delete it because some people were taking it too personal and the postings were becoming too argumentative, which was not my intention. My apologies to those of you who contributed to that thread, which later got deleted. With that being said, and risking starting another world war at Autopia, I must update you all on the issue. I called last week and left a message with one of the folks there (as was recommended here on that thread) and it is already Wednesday and guess what: no call back yet. So I have decided to drop AG from my list permanently. I will continue to purchase only from those who give professional, friendly, and responsive service (Autopia, Danase, Detailer's Domain and Pakshak). I have yet to order from Patrick at Excel Detail, but we all hear nothing but the best about him and his service, so I am sure I will order from him as well. Recently I placed an order with TOL and when I called them to inquire about my order, the cs was great. So bye bye to the Geek. With all those other vendors, I am sure all my detailing needs will be covered. Guys, please continue this thread in a positive manner. Peace!



BTW, I just had another excellent experience with Bob at Danase concerning an order I placed. :goodjob
 
detaildoc said:
I'm the one who posted that thread, but later decided to delete it because some people were taking it too personal and the postings were becoming too argumentative, which was not my intention. However, with that being said, and risking starting another world war at Autopia, I must update you all on the issue. I called last week and left a message with one of the folks there (as was recommended here on that thread) and it is already Wednesday and guess what: no call back yet. So I have decided to drop AG from my list permanently. I will continue to purchase only from those who give professional, friendly, and responsive service (Autopia, Danase, Detailer's Domain and Pakshak). I have yet to order from Patrick at Excel Detail, but we all hear nothing but the best about him and his service, so I am sure I will order from him as well. Recently I placed an order with TOL and when I called them to inquire about my order, the cs was great. So bye bye to the Geek. With all those other vendors, I am sure all my detailing needs will be covered. Guys, please continue this thread in a positive manner. Peace!



BTW, I just had another excellent experience with Bob at Danase concerning an order I placed. :goodjob
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This gives me a good opportunity to weigh in on Patrick and Excel Detail. I placed an order with him (DWG, ONR, Clay, and a couple more Eurow MF's) on Monday morning, and I received the order today (Wednesday)!



It doesn't get much better than that! :2thumbs:
 
Rob Tomlin said:
This gives me a good opportunity to weigh in on Patrick and Excel Detail. I placed an order with him (DWG, ONR, Clay, and a couple more Eurow MF's) on Monday morning, and I received the order today (Wednesday)!



It doesn't get much better than that! :2thumbs:
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Yeah, that's great when you get your order quick. It is the same when you order from Autopia and Chemical Guys since they are in So Cal. I have also ordered from Chemical Guys and I got my order the next day. I have yet to interact with their CS folks, but I have heard great things.
 
detaildoc said:
Yeah, that's great when you get your order quick. It is the same when you order from Autopia and Chemical Guys since they are in So Cal. I have also ordered from Chemical Guys and I got my order the next day. I have yet to interact with their CS folks, but I have heard great things.
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I too have always had excellent service when ordering from Autopia. I haven't ordered from CG.



I did place another order with FK1 (my second order from them) last Thursday evening, and I finally received an email from them today (Wednesday) saying the items had shipped. I don't remember them being that slow the first time that I ordered from them.
 
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