Good morning..Last week I had a run-in with a dumpster...Dented rear panel and bumper. This morning I picked the car up..Im mad and need advice as how to approach this. The clearcoat along the edges of the panel have small bumps like bubbles...its not smooth at all????....you can see them and feel them..Like sand under the clear...Obviously something is wrong. What causes this?...How can I approach the shop on Monday without them wiggling out of it?....They will say its normal!!!...but I know better. Its a Lexus shop so I am surprised!!....Also the bumper was put on wrong (crooked) THAT they will do no matter what...But how would I address this clear thing???...Thanks all
Just picked my car up from the bodyshop..Need advice
- Thread starter lpandroc
- Start date
jimmybuffit
That'll buff right out!
Is it an insurance situation? If so, have your agent/adjuster work for you.
If not, just be a nice guy,and ask them to help you understand what would cause it to look that way. Asking for advice and information is much more effective than complaining (usually).
Jim
If not, just be a nice guy,and ask them to help you understand what would cause it to look that way. Asking for advice and information is much more effective than complaining (usually).
Jim
I'm not sure if these links will help, but they do provide some explanations and examples of paint defects and the recommended repair processes:
http://www.ppg.com/PdsMaxMeyer/SelectDefectType.asp?IntDialCode=44
http://www.sherwin-automotive.com/reference/troubleshooting_guide/
Good luck.
--Jim
http://www.ppg.com/PdsMaxMeyer/SelectDefectType.asp?IntDialCode=44
http://www.sherwin-automotive.com/reference/troubleshooting_guide/
Good luck.
--Jim
Accumulator
Well-known member
Yeah, unfortunately, sometimes you have to go back and have them redo things. Try to keep the whole thing amicable, you're more likely to get a good resolution if you and the shop don't end up hating each other.
Let them know that you consider yourself more particular than the average customer, but that you're NOT unreasonable.
Say "we" instead of "you"- approach them like you're on the same team, trying to get the same result (your car fixed right and you a happy customer and them a shop that's glad they did business with you). Don't be a pushover, but don't get all confrontational either. Treat it the way you'd treat a mistake on some paperwork, just something that needs to get straightened out. It's easy to get too emotional where cars are concerned.
"We seem to have a little problem that looks like either contamination under the clear or something else causing a rough texture. I don't know if it needs wetsanded or reshot, but I'd like you to take a look at it and see what we should do."
"Normal? Nah, I've seen plenty of repaints that were smooth as glass. You sure wouldn't expect me to accept this if it were on the middle of my hood. I understand that things don't always turn out perfectly, but I bet you can get it a lot better than this. What do you think we ought to try first?"
But be willing to accept that it might not turn out perfect. After multiple redos, I finally accepted that my S8 will never be perfect again (post deer-incident) and while it bugs me, life is too short to stress over it.
Let them know that you consider yourself more particular than the average customer, but that you're NOT unreasonable.
Say "we" instead of "you"- approach them like you're on the same team, trying to get the same result (your car fixed right and you a happy customer and them a shop that's glad they did business with you). Don't be a pushover, but don't get all confrontational either. Treat it the way you'd treat a mistake on some paperwork, just something that needs to get straightened out. It's easy to get too emotional where cars are concerned.
"We seem to have a little problem that looks like either contamination under the clear or something else causing a rough texture. I don't know if it needs wetsanded or reshot, but I'd like you to take a look at it and see what we should do."
"Normal? Nah, I've seen plenty of repaints that were smooth as glass. You sure wouldn't expect me to accept this if it were on the middle of my hood. I understand that things don't always turn out perfectly, but I bet you can get it a lot better than this. What do you think we ought to try first?"
But be willing to accept that it might not turn out perfect. After multiple redos, I finally accepted that my S8 will never be perfect again (post deer-incident) and while it bugs me, life is too short to stress over it.
Accumulator
Well-known member
HotRodGuy said:
Yep, sometimes you just have to move on. Interestingly enough, the shop wishes I *would* let them try again. It really bugs them that things didn't turn out well enough for me (let alone on *that* car), as they pride themselves on being good enough to work on my cars. So it's a big bummer all the way around.
But the way they've responded to my dissatisfaction has meant a lot. Accumulatorette needs her front bumper cover reshot (stone chips), and I'm gonna let them do it. She does, however, plan to tell them it'd better turn out better than *my* bumper cover did
haha, my shop was exactly the same way. They actually want me to bring it back. And I will recommend them and get future work done by them. I'm just picky and need to realize you can't really expect every full paint job to come out perfect. They did a full repaint for me for 2500 so I have nothing to complain about.
Accumulator
Well-known member
HotRodGuy said:
If it's a job you're willing to live with, then no, you really *can't* complain at that price
thats pretty high for a repaint if your are keeping the same color i charge 1000 at most and i do better work than most body shops concerned with how many cars they can get done in a day (this is why your paint is not perfect they wont take the time to ake it that way)HotRodGuy said:
