Is the scratch repair a dealership performs, permanent or just a cheap fix? :(

B

Bster13

New member
Bought my car brand new from the dealership, but it had a scratch on the bumper. The dealership wrote me a "we owe" ticket voucher to "fix the scratches on the bumper." I returned to the dealership eventually and to my surprise they stated the fix would be done in a day. I was naive to think I was getting a proper respray in one day turn around. Nevertheless when I returned the bumper looked amazing so I took the car back.



Now some months later the repair job has a pock mark and the paint is bubbling underneath:

IMG_3299.jpg - Image - Photobucket - Video and Image Hosting



I'm thinking they did not respray originally, but used some sort of cheap, quick fix it system. Can anyone point me to other's bad experiences I can read about and then in turn use against the dealership to get me a proper paint job? Can anyone tell me why they are inferior technically, so again, I can use this info against the dealership? Just looking for info to use when I speak to the repair dept. as they are stating they will do the same repair again and I'm not confident it will be permanent this time around. I bought a new car, it was implied that they should repair the paint to like-new, which would be permanent, not temporarily make it look nice. thx. (or, was this just a fluke, and these quick turn around dealership paint repair jobs actually do work permanently like the dealership is telling me and I should let them do it again.)
 
Your paint is delaminating.



The repair area wasn't scuffed properly. Onsite painters and body shops large and small make this mistake often. The old paint must be scuffed or wetsanded so it has some "bite" for the new paint to stick to.



Insist on a new repair in which the repair paint is sanded off, the entire bumper is scuffed and/or wetsanded, and the entire bumper painted.
 
Quick 1 day repair/refinish jobs are sketchy. Get a few estimates from bodyshops.

They should be around $300 - $500, taking approximately 2-3 days. The large

discrepencey in pricing is normal. Get a written warranty too.



AppliedColors is correct, that "repair" needs to be sanded off. The bumper should

be removed, cleaned, repair where necessary, and the entire cover needs to be

painted (cleared). The dealership already knows this is the right way.
 
AppliedColors said:
Your paint is delaminating.



The repair area wasn't scuffed properly. Onsite painters and body shops large and small make this mistake often. The old paint must be scuffed or wetsanded so it has some "bite" for the new paint to stick to.



Insist on a new repair in which the repair paint is sanded off, the entire bumper is scuffed and/or wetsanded, and the entire bumper painted.
Click to expand...



You should post that Subaru wagon you worked on recently, good example of proper repair.
 
I would be :angry !!!



A friend of mine just bought a new LS 460 and had the same problem with rear bumper(scratch). They had the car 3 days, and did a pretty good good respray, but left behind some clear overspray on the tail lenses and quarter panels. Created a job for me though. :)
 
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