Griots 6 warranty turnaround time?

[WaxAddict]

Well, my GG6 just broke it's spindle. It seems very skinny to turn that big weight. Anyway, does anybody have experience with the turnaround time for a repaired polisher? It quit on me at the worst time. Might get a HF to tide me over.

 

[pwaug]

They usually don't repair them--just send a new one so it should be pretty quick.

 

[mrclean81]

They have always sent me brand new polishers. Usually takes a couple weeks.

 

[bswombaugh]

Well, my GG6 just broke it's spindle. It seems very skinny to turn that big weight. Anyway, does anybody have experience with the turnaround time for a repaired polisher? It quit on me at the worst time. Might get a HF to tide me over.

I bought an extra HF as a back up. Its really a good deal for the price. I have quite a few hours on mine with no problems. Just need to replace the original backing plate with a 5.5".

 

[WaxAddict]

I'm surprised how depedent I am on that dang polisher, and I can't believe I used to polish by hand!

Two weeks shipping plus a few weeks... Yeah might try that HF.

 

[wdmaccord]

I think mine took about 2 weeks from the date it left my house to the date the new one arrived. It's weird because you get no updates by email or anything. I was hoping to get something saying we received the unit and are looking at it, then another when they decided what they were going to do. Then another with a shipping notice with a tracking number. But if you call about a week after you send it in, the customer service people are able to give you the status.

 

[Bunky]

I had returned another Griot's item and it was replaced quickly.

 

[WaxAddict]

Update: 2 weeks to the day, I have my replacement. Great service Griots!