Great Customer Service from The Edge

[Jngrbrdman]

I sent an email today to The Edge about a problem I was having with one of the Edge 2000 pads. I was just a little concerned because the way I have been using the pads seems to be causing them to fall apart in really short order. Within like ten minutes of sending off the email I had him on the phone asking me questions. We identified some of the things that could be causing the problems and he offered some great advice on how to prevent it in the future. Then he asked me to send back the pads that had failed so he could evaluate them and determine if there was a way to improve things so it doesn't happen again. I was blown away that a company like this would consider changing how they make their pads just so that the way I use them can be done more effectively. It just reminds me why I choose to use and recommend the Edge 2000 system whenever someone asks me what product I like best. I've never had a customer service issue with them before, so I didn't know what to expect. The offer to evaluate and replace my failed pads was just extraordinary customer service in my book. I train people on this type of stuff for a living and this is a scenario I will use in class when I have to give an example of great service. Thanks Edge!!!

 

[GearHead_1]

Aaron is great and I really like his products. I use Edge 2K pads exclusively since the first time I tried them. They've been through a couple of improvement revisions since then as well. Love or hate the Edge product, few can fault their service and they way they treat their customers. I know for a fact that Aaron has eaten a lot of product returns that failed due to user error. He sends out a replacement, does it with a kind word and is always interested in further evaluating the product to see if something can be done to improve future products. I don't know what more you can ask of a manufacturer. :bigups

 

[jlift]

Aaron is great and I really like his products. I use Edge 2K pads exclusively since the first time I tried them. They've been through a couple of improvement revisions since then as well. Love or hate the Edge product, few can fault their service and they way they treat their customers. I know for a fact that Aaron has eaten a lot of product returns that failed due to user error. He sends out a replacement, does it with a kind word and is always interested in further evaluating the product to see if something can be done to improve future products. I don't know what more you can ask of a manufacturer. :bigups

Amen to that. He is the rare breed of support that you really notice. He has also replaced products for me and made suggestions. He is really hands on and I think he is going to get a lot of word of mouth which goes a long way. He has called me from Pennsylvania and I am in California! And this is during prime telephone time ($$). He takes you at your word and has even sent out a replacement to me before I send my pad back to him. Aaron rocks.:rockon

 

[hooked]

I too experienced the great customer service from Aaron. My Edge 2K PC Adapter lost one of the ball bearings and the Big A sent out a replacement before I even sent back in the damaged one.

Keep it the good work!!!

 

[SuperBee364]

I had a hard time finding a place that carried Edge 2000 6" wool pads. Sent an email off ot Aaron, and got a reply back in an hour. As he suggested, I contaced AG by phone. Guy new exactly what I was talking about. Placed order last Thursday, arrived today.

Great service from both Edge and AG.