Going the extra mile

I

imported_turbomangt

New member
The other day I had a Montaro Sport SUV with a trailer hitch that was looking rather rusty. I had some rustoleum paint so I decided to do something about it. After sanding it down well enough I applied a couple of coats of the paint and it looked like new. The owner was pleasantly suprised when he picked it up. Sometimes it doesn't take a great effort to go an extra step to impress someone. Gary
 
turbomangt said:
The other day I had a Montaro Sport SUV with a trailer hitch that was looking rather rusty. I had some rustoleum paint so I decided to do something about it. After sanding it down well enough I applied a couple of coats of the paint and it looked like new. The owner was pleasantly suprised when he picked it up. Sometimes it doesn't take a great effort to go an extra step to impress someone. Gary
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You're absolutely right. I do this on a regular basis...even on a lower end service. :xyxthumbs
 
Yup, I do a lot of "freebies!" Especially with clay. Most customers don't want to hear my rant about the benefits of claying. Since it only adds around 10-15 mins to a wash job, I can't see not doing... and the benefits far exceed the "lost" money... repeat customers...
 
Wow your customer, especially if you know they like to keep their car well maintained, by dressing both sides of the tires :D



( Don't we all? :o :D) I do this for the man with the SL and he gets a huge charge out of it :up
 
This is a no brainer we do things like all the time. We make it a habit of going out of our way to make sure that the customer is always 110% satisfied. Example today we had a customer who spilled deviled eggs all over the back of their vehicle. The charge was for interior cleaning only but I put the ozone machine in their at no charge to make sure the smell was gone. These kind of things blow the customers mind, they saved $79.95 for the use of the machine and they will never forget that.
 
turbomangt said:
The other day I had a Montaro Sport SUV with a trailer hitch that was looking rather rusty. I had some rustoleum paint so I decided to do something about it. After sanding it down well enough I applied a couple of coats of the paint and it looked like new. The owner was pleasantly suprised when he picked it up.
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Spray paint>?
 
Excellent things said so far.



Other things I do when doing vehicles...



- Clean and dress seatbelts, then unravel and put back into correct placement all the way around. I will also make the presentation of the middle belt look exceptional as well.



-Clean the flip down mirrors/sunvisors



-Deep clean the pedals



-Vacuum and wipe down the inside weather stripping of the windows







It's the little things that sometimes go the farthest. Glad to see this topic came up :)
 
Def. the little things customers notice.



GSRstilez said:
Excellent things said so far.



Other things I do when doing vehicles...



- Clean and dress seatbelts, then unravel and put back into correct placement all the way around. I will also make the presentation of the middle belt look exceptional as well.



-Clean the flip down mirrors/sunvisors



-Deep clean the pedals



-Vacuum and wipe down the inside weather stripping of the windows







It's the little things that sometimes go the farthest. Glad to see this topic came up :)
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All great ideas! Under promise and over deliver.



I often find loose trim pieces, especially the ones in the seat brackets. Usually only takes a couple of seconds to snap them back into place.



Even on simple wash/vac jobs, I deep vacuum the interior, including vents and underneath the mats. Stuff like that is noticable to the customer.
 
Yea always clean or take care of the little things you wouldnt think of doing..thats what the customer will look for first or find later down the road and say "wow" about.
 
SouthernZ71 said:
...claying. Since it only adds around 10-15 mins to a wash job, I can't see not doing... and the benefits far exceed the "lost" money... repeat customers...
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Are you claying the entire car in 15 minutes??? It usually takes me at least an hour. I've only clayed maybe 15 cars though.
 
White95Max said:
Are you claying the entire car in 15 minutes??? It usually takes me at least an hour. I've only clayed maybe 15 cars though.
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Depending on the condition, yes. If a vehicle is in good condition I, generally, only clay the horizontal surfaces. Also, I clay while washing which helps...
 
My foam gun hose attachment saves me time while washing and claying: after the wash, I foam the surface of the car down and clay, I can spend more time claying without fiddling with a spray bottle or wash mitt. When I'm done with the entire car, just flip the switch on the foam gun and rinse it all off.
 
Bill D said:
My foam gun hose attachment saves me time while washing and claying: after the wash, I foam the surface of the car down and clay, I can spend more time claying without fiddling with a spray bottle or wash mitt. When I'm done with the entire car, just flip the switch on the foam gun and rinse it all off.
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Must be nice to have those capabilities...;)
 
Oh. I've always washed, dried, and then clayed one section at a time, then dry off that panel again before moving to the next section.
 
White95Max said:
Oh. I've always washed, dried, and then clayed one section at a time, then dry off that panel again before moving to the next section.
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Wow, lot of steps and time lost...

Initial rinse to loosen "blow" off heavy stuff

Wash

rinse

clay (I've been claying with H20 the past few weeks, per someone elses post...sorry, can't remember who to give credit to)

rinse, move on





Hope it helps
 
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