Full detail gone bad....

justin30513

justin30513

Mobile Detailing Services
Yesterday, while doing the Lexus, I received a call from a local attorney. She was referred to me by another client.......the owner of our local theater. I did his Caddy earlier this week. She said that she would drop it off at the theater's parking lot and I could detail it. I gave her the price and finished up the Lexus. When I arrived to do it, it wasn't what I expected. When you hear "attorney" and "Suburban" in the same sentence, you think new and clean. Nope. Not this one. I should have asked more qualifying questions on the phone! It was old and 189K mile on the clicker. Ok, not to bad on the outside. I opened the door and WOW! Let's just say my had would literally stick to floor. I called her and said I could do nothing for the carpets. We then agreed to just to a wash and wax with a vacuum.



I busted out the PC with Poorboy's Polish with Sealant and let fly. Turned out ok. Well, here's the pics.....



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Painted turned ok. I used a yellow EDGE2K pad at a #6 speed. Boy was my pad dirty!

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tdekany said:
Yes the paint looks great.



Some people are just plain filthy. Why would you not want to clean it right away?
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Do you mean when they first spilled the 2 liter of Coke?



LOL!
 
I was so mad when I got there saw it. I just closed the door and walked over to McDonalds and sat down with my Big Mac.



Geeeeeeez.
 
Hopefully better referrals will come your way. You really couldn't have done anything with the carpet w/o removing the seats, throwing it away, and putting in a new one.



In fact why don't you just tell her to do that.
 
No offense meant here Justin as you do fine work but what you should of done was clean and extract the carpet and then dyed it. If you could of sold her on that it would of made you an easy $500 or more just for the interior.



It's a permanent dye that dyes the carpet a shade darker and works nicely.



Anthony
 
sometimes people expect miracles for vehicles that are in the worst state imaginable, and all you can do sometimes, is make a big/better improvement (goes for both interior & exterior)...
 
PRB said:
Seems kind of odd that you'd talk your way out of doing the work
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I am currently 3 weeks booked up. I didn't need to do this. In the time it would take to do this one, I could easily do 3 wash/waxes, tripling my profits.



Oh yeah, one other small thing.........I would be much happier doing the 3 others!



That's more important to me.
 
Ugh. How I hated doing this mid to late 90s Suburbans when the carpet was trashed. Short of a dye job (assuming the owner would go for it), there wasn't much you could have done. Shampooing and extraction would have helped but odds are, the improvement wouldn't be all that much and the owner wouldn't feel they got their money's worth-and you would have been frustrated with the job too. It is better to turn down something like that than spend all day with minimal results.



The exterior turned out pretty good though. :)
 
justin30513 said:
I was so mad when I got there saw it. I just closed the door and walked over to McDonalds and sat down with my Big Mac.



Geeeeeeez.
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why were u mad?...is it cuz you are a perfectionist? haha
 
PRB said:
Seems kind of odd that you'd talk your way out of doing the work
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once you spend a little more time in the service business, you'll learn what kind of clients and work that you are willing to take on. I personally won't do work for many middle easterners and central asians. not because i'm a racist, but because i understand that their culture is one of expecting much more than what they pay for. i'm not doing a full detail on a wash/vac.
 
JRock10 said:
once you spend a little more time in the service business, you'll learn what kind of clients and work that you are willing to take on. I personally won't do work for many middle easterners and central asians. not because i'm a racist, but because i understand that their culture is one of expecting much more than what they pay for. i'm not doing a full detail on a wash/vac.
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And I too know that if she paid a premium price, she would not have settled for anything less than perfection. So to save my self grief and an ulcer, I just told her that the results the we both wanted were not going to happen.



kyotousa said:
why were u mad?...is it cuz you are a perfectionist? haha
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Damn straight I'm a perfectionist. That's why I'm doing this!



And I'm not mad bro. I never get mad. This is just detailing.
 
Justin: Take the heat from the plebs. Don't F___ with work that get's you nothing but labor-pay. You guys need to understand the process; Leonardo didn't paint 'little shitties' for sidewalk art fairs .. Tom Cruise doesn't do Burger King commercials .. and good Lawyers don't take crap cases. (this woman with her beater truck and Rebel Flag tag ..can't be one of them)



You - like them - are your work. If you step down to do something - do it for free/charity ...where/when you can get some publicity.
 
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