Well not long ago i had picked up a bottle of NanoWax Spray, Excellent product. Hides swirls and minor scratches and leaves a nice deep wet shine..... I love this product to death and continue to use it. The shine, depth, and everything is just excellent. I am an eagle one guy for life now and below will tell you why :woot:
Thing that happended though, the trigger and pump started leaking (seems to be common these days) And i sent an email to Eagle One customer service to see about a replacement. The next day a gentleman by the name off Rob emailed me saying he would replace the bottle if i had the reciept.... Thing is i had chucked the bottle and the receipt was long gone. I had transferred the rest to another bottle so i wouldn't loose anymore product. He then said that if i could provide some feedback and spread the word about Eagle One he would replace the bottle. I did exactly that and gave feedback about other products i have used and that many of my friend's use eagle one products and have for years. He said he appreciated the great feedback and told me about some new products and would send the package out. Took about a week and came to the door by DHL yesterday.
To my amazement he had sent me a package that contained 2 bottles of nanowax spray, 2 bottles of wax as you dry and a bottle of Nano protectant.... FREE!!!!!!. I was blown away by this..... That is the most excellent customer service i have ever experienced by any company. 4 free bottles of product when all i wanted was a replacement bottle. He sent me basically 40-50 dollars in free stuff.... amazing since i had no receipt left.... i am keeping them from now on.
Thumbs WAY UP for Rob and Eagle One Canada, other companies could learn a thing or 2 from eagle one.
I am spreading the on this excellent customer service and hopefully people pick up on this and will support such a great company that knows how to treat a customer.
With me being a eagle one fan for a little while now just makes the company look a whole lot better now.
Thing that happended though, the trigger and pump started leaking (seems to be common these days) And i sent an email to Eagle One customer service to see about a replacement. The next day a gentleman by the name off Rob emailed me saying he would replace the bottle if i had the reciept.... Thing is i had chucked the bottle and the receipt was long gone. I had transferred the rest to another bottle so i wouldn't loose anymore product. He then said that if i could provide some feedback and spread the word about Eagle One he would replace the bottle. I did exactly that and gave feedback about other products i have used and that many of my friend's use eagle one products and have for years. He said he appreciated the great feedback and told me about some new products and would send the package out. Took about a week and came to the door by DHL yesterday.
To my amazement he had sent me a package that contained 2 bottles of nanowax spray, 2 bottles of wax as you dry and a bottle of Nano protectant.... FREE!!!!!!. I was blown away by this..... That is the most excellent customer service i have ever experienced by any company. 4 free bottles of product when all i wanted was a replacement bottle. He sent me basically 40-50 dollars in free stuff.... amazing since i had no receipt left.... i am keeping them from now on.
Thumbs WAY UP for Rob and Eagle One Canada, other companies could learn a thing or 2 from eagle one.
I am spreading the on this excellent customer service and hopefully people pick up on this and will support such a great company that knows how to treat a customer.
With me being a eagle one fan for a little while now just makes the company look a whole lot better now.
