Dealership hacks strike again

The problem I found though is that rarely are my customers able to get the dealers to actually cough up money to reimburse detailers like us to fix their errors. They almost always convince them to let them fix it themselves again. Which we all know that they are just gobbing tons of glaze to cover it all up. It is frustrating.
 
I have received 2 jobs in the past month as a result of a dealership's body shop. One was to correct a horrible hack job, and the other was to remove overspray from the front of the vehicle, from where the rear was resprayed.



In both cases, the customer paid me, and were not reimbursed (as far as I know).
 
We have a dealership nearby that hacks up allot of cars.



I get so many new clients with hacked cars from them that I was thinking about sending their detailer a gift basket or something.
 
but even if they use ultrafina, they use it with a wool pad and at 1900 rpms. i was at used car lot the other day looking at someone "prep" a sale and my skin started crawling
 
Scottwax said:
Got an e-mail from a customer whose black G35 I detailed back in April:



Hi Scott,





It's almost ime to reschedule for a detail. I was just curious. I had my car at the dealer and as a "surprise" they did some detail work. Looks like their buffers created swirl marks along the side of the car. Can only see when the sun hits it. Whats the deal? What did they do differently than you? Let's just say they jacked with your mirror shine. May need you to repair.



:angry I seriously hate this crap. Why the #@$* can't dealerships train their detailer's properly? Not only did they manage to jack up a black car, but a black G35. Fun day for me fixing it for sure.



Anyway, this was my response:



Unfortunately detailing is not something 95% of dealers do not do well. What did they do wrong? Hard to say for sure, but I am sure it was poor pad choice, improper technique, trying to do the job as quick as possible, poor training and/or supervision. Most likely a combination of all.



Obviously, the swirls are distorting the paint so that the true color and gloss no longer shows through. I am sure I can bring the finish back, but without seeing the car it is hard to say how long it would take or give you an accurate estimate. I would suggest you take the car by the dealer and express your extreme displeasure at their level of work. I'd also recommend you make sure they note in the computer that you do not want them to perform any detailing or washing when you come in for service. You might even be able to get them to reimburse the cost of having me take out the swirls. I would definitely not give them another shot at detailing the car. Odds are they will use an oily glaze to fill in the swirls and after you wash the car a few times the swirls will be back. They also might go overboard trying to remove the swirls and in the process thin your clearcoat more than necessary.
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Well its like my VP tells me; If people didn't screw up you wouldn't have a job.
 
Heres something that makes the hair on the back of my neck stand on end, on a board i frequent, a guy was talking about how his uncle who works as a detailer uses a trick to clean interiors (that trick is brakleen.):soscared::soscared::soscared::soscared::soscared:
 
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