USAA Federal Savings Bank.
I called her today and she answered the phone so it isn't like she is avoiding my calls. She still says she mailed it a week ago Friday. She said I could come by but I am not going to be anywhere near her area until Saturday. She said she would mail me a MO for the amount plus the $6 my bank charged me and if I don't have it by Saturday to come by and get the cash.
I told her it had to be resolved this week or I would turn the check over to my attorney.
I really don't like paying hardball because she may have honestly thought the money was in their account and she really did mail me a replacement check (I told her at this point it had to be a money order or if I have to come out Saturday, cash) that got lost. I don't want to lose a potentially good customer over what may be an honest series of mistakes but I also don't want to be too lax and get screwed either.
It is a real fine line I have to walk here....