G35stilez
Ari Gold
So a little over a week ago I was surfing forums not doing anything out of the oridinary to strain my Dell Latitude C840 Laptop and all of a sudden the screen went blank and the computer shut down not as per Windows wishes. As the harddrive slowed down and stopped I began to smell something burning. About 2 seconds later smoke began to rise from the back of the machine around the fan area. I quickly unplugged everything and waited 10 minutes. I plugged it all back in and gave it a shot to turn it on with no luck. The computer was dead, so I called Dell.
There was a new worm virus going around so call volumes were high even though it was 10pm at night. I waited on hold for about 45 minutes before speaking to a representative. I told him exactly what happened and what I did in attempts to resolve the problem. He typed quietly for about 5-10 minutes and then said "We will fix the problem"...A few more minutes and he responds, "Mr. Busch, I'm sorry but we do not make the 840 anymore, we will be sending you a new D800 machine". With excitement I replied, "Sounds good to me". He apologized for the inconvinience and said that I should be able to get the files off of the harddrive through a computer repair shop (have that covered). He told me the standard Dell time is 5-15 days for a replacement machine.
I used the family computer for the time being and on the 5th business day a FedEx package came in a Dell box marked "URGENT". Well, it was a D800 laptop including a widescreen display, 2gHz processor, 56gB harddrive, 1 gB RAM, CD/DVD-RW, etc. To my surprise they threw in a Dell briefcase to carry the new laptop around, an extra Dell battery, and a 256mB Dell memory stick for use through the USB port. I was floored!
So in the end, even though I will have to get the files off my old machine, I recieved a new machine after 2.5 years of use with the old one. This entire event was ALL covered in the Dell Complete Care Warranty Package. It's no secret that Dell has me sold and I will continue to do business with them in the future.
There was a new worm virus going around so call volumes were high even though it was 10pm at night. I waited on hold for about 45 minutes before speaking to a representative. I told him exactly what happened and what I did in attempts to resolve the problem. He typed quietly for about 5-10 minutes and then said "We will fix the problem"...A few more minutes and he responds, "Mr. Busch, I'm sorry but we do not make the 840 anymore, we will be sending you a new D800 machine". With excitement I replied, "Sounds good to me". He apologized for the inconvinience and said that I should be able to get the files off of the harddrive through a computer repair shop (have that covered). He told me the standard Dell time is 5-15 days for a replacement machine.
I used the family computer for the time being and on the 5th business day a FedEx package came in a Dell box marked "URGENT". Well, it was a D800 laptop including a widescreen display, 2gHz processor, 56gB harddrive, 1 gB RAM, CD/DVD-RW, etc. To my surprise they threw in a Dell briefcase to carry the new laptop around, an extra Dell battery, and a 256mB Dell memory stick for use through the USB port. I was floored!
So in the end, even though I will have to get the files off my old machine, I recieved a new machine after 2.5 years of use with the old one. This entire event was ALL covered in the Dell Complete Care Warranty Package. It's no secret that Dell has me sold and I will continue to do business with them in the future.
