AppliedColors
New member
Check in sheets are critical for three reasons:
1. They are an opportunity to collect the customer's address for future mailings.
2. They are an opportunity to disclose damage and upsell reconditioning services.
3. They acknowledge pre-existing damage to the customer's vehicle and relieve your shop of responsibility for such damage.
Download ours here:
http://appliedcolors.com/checkin/detailing_checkin_sheet.doc
Add your logo and contact information to this sheet. Print out 30 of them and attach them to a clipboard. When a customer arrives, walk around the entire car and ask him/her to point out the things that need attention (scratches, stains, scuffs, dirt, etc.). Circle and note them on your check in sheet. They will appreciate that you are not only listening to them, but are recording their requests on paper.
Also note any special instructions (rear window won't roll up, please install license plates, no fragrance). After check in, write these instructions on a post it note and place them on the dash for the person performing the detail.
If you see significant damage (scratches, dents, cuts on the interior, hazed headlights, cuts in glass), point it out to the customer and circle and point to it on the check in sheet. If you can repair it (vinyl repair, headlight repair, bumper repair, paint touchup, windshield chip repair), offer a repair and name an exact price. They're likely to say yes when they are staring the damage in the face, in the company of a technician who can professionally fix the eyesore.
Write the total price of your work on the form and a time when it will be completed. Have the customer supply their name, phone number, and address and sign the form. When the work is done and you have a happy paying customer, record their information on your computer or cell phone and create a reminder in your calendar to contact them again in 4 months. Send a postcard or letter with a color photo of their freshly detailed car (which you took at the end of their detail) reminding them that you're always available to beautify their car again. Repeat every 4 months.
This check in sheet adds professionalism to your presentation, adds more $ to each detail, and is the feeding point for one of your most valuable assets--your contact book.
1. They are an opportunity to collect the customer's address for future mailings.
2. They are an opportunity to disclose damage and upsell reconditioning services.
3. They acknowledge pre-existing damage to the customer's vehicle and relieve your shop of responsibility for such damage.
Download ours here:
http://appliedcolors.com/checkin/detailing_checkin_sheet.doc
Add your logo and contact information to this sheet. Print out 30 of them and attach them to a clipboard. When a customer arrives, walk around the entire car and ask him/her to point out the things that need attention (scratches, stains, scuffs, dirt, etc.). Circle and note them on your check in sheet. They will appreciate that you are not only listening to them, but are recording their requests on paper.
Also note any special instructions (rear window won't roll up, please install license plates, no fragrance). After check in, write these instructions on a post it note and place them on the dash for the person performing the detail.
If you see significant damage (scratches, dents, cuts on the interior, hazed headlights, cuts in glass), point it out to the customer and circle and point to it on the check in sheet. If you can repair it (vinyl repair, headlight repair, bumper repair, paint touchup, windshield chip repair), offer a repair and name an exact price. They're likely to say yes when they are staring the damage in the face, in the company of a technician who can professionally fix the eyesore.
Write the total price of your work on the form and a time when it will be completed. Have the customer supply their name, phone number, and address and sign the form. When the work is done and you have a happy paying customer, record their information on your computer or cell phone and create a reminder in your calendar to contact them again in 4 months. Send a postcard or letter with a color photo of their freshly detailed car (which you took at the end of their detail) reminding them that you're always available to beautify their car again. Repeat every 4 months.
This check in sheet adds professionalism to your presentation, adds more $ to each detail, and is the feeding point for one of your most valuable assets--your contact book.
