Brand new truck..what the ?

L

Lone Wolf

New member
Picked up my brand new truck 2 weeks ago and decided to do a little polishing.. Was using a yellow foam applicator with HD Speed by hand and this happened:mad::(...Its right on an edge... which is why I didn't use a polisher to begin with..Sent the dealer pics and he is forwarding to Toyota for direction...
 

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That's ugly. If you're dealer isn't extremely understanding you're in trouble. My gut says they'll point their finger and say you used an abrasive, it's your problem.
 
Ronkh said:
Thinkin you right
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You know, I guess I understand that mindset. After all every time we pick up a polisher it's up to us to know whether or not there is enough material present to accomplish what it is we set out to do. I guess that position to be the same whether we use a machine or do it by hand. I for one would be very disappointed to find out the clear coat is that thin in this manner but it is our call.
 
GearHead_1 said:
You know, I guess I understand that mindset. After all every time we pick up a polisher it's up to us to know whether or not there is enough material present to accomplish what it is we set out to do. I guess that position to be the same whether we use a machine or do it by hand. I for one would be very disappointed to find out the clear coat is that thin in this manner but it is our call.
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yep
 
If I was dumb enough to use a polisher on that edge then I deserve it...but I didn't...no way using something as mild as speed by hand should cause that...I was using moderate pressure and not for very long.
I agree they are going to say I did something wrong..that's why they asked what I used..when I told them the service manager said that what I did shouldn't have caused that. We'll see what they say..
 
Wolfe, don't get me wrong. I'm not saying you're dumb here, my heart goes out to you. Even using a machine, a mild pad and light polish should not have caused that on a 1st time polish. I just think most dealers would try to wiggle out of this. Gotta make you wonder what went on before you got the truck.
 
I would take it to a body shop and get paint readings and a quote to the condition of the paint, even if it costs you to do so.
 
I also would play dumb and tell them you were waxing it with something cleaner wax or something.
 
Gear no worries...I know what you meant...if it was my fault I would take full responsibility. In the end I may not matter. But I will get it fixed either way. If I have to pay then I will. At least it's not in a noticeable area. I'm just hoping that a body shop will be able to fix it. My biggest advantage is the truck is only 2 weeks old.
 
JBM said:
I also would play dumb and tell them you were waxing it with something cleaner wax or something.
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I'd fight them, when you're right you're right. I think they need to know this is what they are selling. Paint that thin would likely fail early somewhere down the road and if any real time went by then they would obviously blame the owner. Getting measurements may reveal what is going on here.
 
Sometimes, new vehicles get bumped around before they get off the boat, railcar, etc., and there is a group of people there that finish the Make Ready Process, so the cars can run, and fix any body work, etc., that happened in the trip, so the vehicle is ready to sell..

They dont usually mess up like this....

No matter what you used, especially if you did it by hand, you should have not rubbed through the clear coat - ever -

I would say that something happened here either at the factory and it somehow got through; perhaps your entire truck got shortchanged on paint along with a bunch of others, or a Factory Fix after it got off the delivery conveyance whatever it was, was done by drunk clowns...

If they give you a bunch of hooey, I would get a lawyer to write a letter on his letterhead telling them you are asking them to take this back under the Lemon Law, and maybe you will buy another one that is not Factory Defective as this one appears to be..

Good Luck !
Dan F
 
Agree with Dan.

Even rattle can can clear coat would be EXTREMELY DIFFICULT to cut through with a wax applicator and HD speed by hand.

Best of luck to you. This is so blatantly obvious that the paint system is defective. Just need to hope that someone is willing to admit their mistake
 
Ooh that's rough. What a beautiful color too.
I'd let them know your concerns about the thickness of the rest of the clear.

I think you are handling this well. Please let us know how this turns out.
 
Yeah, a good shop should be able to fix that where it looks as good as new. Just tell the shop manager you expect good work and accept only the best job. Don't take it to MAACO. Lol. Sorry you are having to do this on a new vehicle. A DA polisher should not have caused that to occur, much less by hand.
 
Lone Wolf said:
Thanks I will. I'm trying not to freak out about it. Do you guys think a good shop will be able to fix that spot?
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Lone Wolf -
Did the Dealer get back to you with info they might have found from putting the VIN into their system ?

If the dealer is going to fix it, they are going to take it to their shop, I assume...
And that would probably be the best alternative - it's all on them, you did not take it to a shop that they can say is "inferior", etc., if something else comes up..

The bigger issue to me is that the paint thickness (or lack thereof) is a really big deal - and before anyone touches anything, someone needs to measure with a calibrated instrument if possible and determine if the area there is the same in microns, over the rest of the entire trucks paintwork..

if it IS measuring the same total thickness everywhere, then nothing good will come of this for you...

Sorry this had to happen to your truck..
Dan F
 
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