Customers that touch your towels

**Anthony A** · 04-14-2006, 10:46 AM

Originally Posted by mike jeep

grease monkeys havent heard that in years have you looked under your hood lately were now called auto techs if you dont trust the person working on your car you should find someone you do or do it yourself

Originally Posted by Shiny Lil Detlr

Holy run-on sentence, batman!!

You can over-glorify mechanics and play symantics games all you want, but I still don`t trust anyone other than myself around my cars. And for your information, yes, I do quite a bit of work myself and "look under my hood lately."

The worst place for your car is the shop. Almost every time my car goes in for work or maintenance there is something that the "grease monkeys" do to my car that I have to repair after. There is no sense in bringing it back to get them to repair the scratch or marring or whatever the clowns have done this time. They will make it worse. 99.999% of the population, including the "grease monkeys" and other employees at the shop, just don`t care about cars and detailing like I do or people on forums like DC do. They think we are nuts and just don`t understand why marks on my car that I can only see in certain lite and angles bother me. I have no patience to explain it to them nor do I feel the need. The solution is to do as much work as I can myself and minimize my trips to the shop.

**vwgtivw** · 04-14-2006, 12:22 PM

Originally Posted by Anthony A

The worst place for your car is the shop. Almost every time my car goes in for work or maintenance there is something that the "grease monkeys" do to my car that I have to repair after. There is no sense in bringing it back to get them to repair the scratch or marring or whatever the clowns have done this time. They will make it worse. 99.999% of the population, including the "grease monkeys" and other employees at the shop, just don`t care about cars and detailing like I do or people on forums like DC do. They think we are nuts and just don`t understand why marks on my car that I can only see in certain lite and angles bother me. I have no patience to explain it to them nor do I feel the need. The solution is to do as much work as I can myself and minimize my trips to the shop.

We "grease monkeys" don`t call detailers shine boy. The reason we would rather be called technicians is because most of us have training beyond high school auto shop. I personally have a bachelors degree in automotive technology.

**C. Charles Hahn** · 04-14-2006, 12:50 PM

Originally Posted by vwgtivw

We "grease monkeys" don`t call detailers shine boy. The reason we would rather be called technicians is because most of us have training beyond high school auto shop. I personally have a bachelors degree in automotive technology.

Tell that to the rest of your industry. I don`t care if you had a PhD in doing an oil change, if you`re a slob about your work, I`m not going to trust you anywhere near my ride. Education means pretty much nothing if there isn`t some pride in workmanship and care about the customer`s property to go along with it. That pride and care are the whole problem I have with mechanics.

**2005Accord** · 04-14-2006, 01:19 PM

back on subject: if you catch a customer grabbing a towel, just sorta grin and trade them the good one for a rag. Just, in a positive way, tell them that what they have is for a special purpose and isn`t an everyday rag. They`ll take the hint.

**Anthony A** · 04-14-2006, 02:50 PM

Originally Posted by Shiny Lil Detlr

Tell that to the rest of your industry. I don`t care if you had a PhD in doing an oil change, if you`re a slob about your work, I`m not going to trust you anywhere near my ride. Education means pretty much nothing if there isn`t some pride in workmanship and care about the customer`s property to go along with it. That pride and care are the whole problem I have with mechanics.

Yeah, I`m not knocking the obvious mechanical skills these people have and I lack. There work ethic and inability to treat my vehicle with respect is my problem with them. So in frustration I use a derogatory term like grease monkey but it is not a knock at their training or skills.

**ajbarnes** · 04-14-2006, 03:03 PM

Originally Posted by Shiny Lil Detlr

Education means pretty much nothing if there isn`t some pride in workmanship and care about the customer`s property to go along with it. That pride and care are the whole problem I have with mechanics.

I have to agree. I can`t think of one shop I`ve been to ever since I owned a vehicle that they didn`t show any appreciation or respect to my vehicle`s. I own a detailing business, so I have a deep respect for anyone in any type of service industry, auto or whatever, but I also have this little thing about customer service and respect to one`s property.

Back on topic, I have never had anyone ever touch my towels, etc. Probably because I`m big and can knock their head off!

J/K

If you think about it, that`s pretty messed up if a customer (in particular, one that doesn`t know you well), just goes over to your equipment and starts taking stuff. Just imagine, "Hey honey, Rufus crapped on the lawn again! Oh well, let me grap one of Avy`s towels and pick this up."

**2005Accord** · 04-14-2006, 05:31 PM

When i used to be a cable technician, i remember this one time a customer grabbed some tools out of my van and then instead of putting them back, he handed them to ME to put back!! THATS wrong. I was pissed and I let him know it. He had the audacity to call my supervisor but my supervisor told him flat out that I had every right to tell him off. That`s the moment i started having every bit of respect for my supervisor

**C. Charles Hahn** · 04-14-2006, 11:21 PM

Originally Posted by 2005Accord

When i used to be a cable technician, i remember this one time a customer grabbed some tools out of my van and then instead of putting them back, he handed them to ME to put back!! THATS wrong. I was pissed and I let him know it. He had the audacity to call my supervisor but my supervisor told him flat out that I had every right to tell him off. That`s the moment i started having every bit of respect for my supervisor

LOL!!! What would he have grabbed tools from your van for? Unless you specifically asked him to grab something for you, he would have no reason nor right to go anywhere near your van and your equipment/tools.

**sneek** · 04-15-2006, 01:34 AM

lol i might be the only person here that trusts their mechanic, because i know several people that work at the dealership (including the guy that usually works on my car). But as for the microfiber thing I would just put a sign up that say so not touch. It just seems that common sence isn`t so common, I think its okay for the customer to watch, but when they get hands on thats when you have to tell them off.

**CalgaryDetail** · 04-15-2006, 11:28 AM

When i used to be a cable technician, i remember this one time a customer grabbed some tools out of my van and then instead of putting them back, he handed them to ME to put back!! THATS wrong. I was pissed and I let him know it. He had the audacity to call my supervisor but my supervisor told him flat out that I had every right to tell him off. That`s the moment i started having every bit of respect for my supervisor

Thats wicked Accord, you have a very cool supervisor, and im sure the customer was pissed. lol that story makes me laugh.