Customer relations has been heavy on my mind recently because I am training my new partner. So I thought I would share a little of the advice I am giving him. For all of you detailers that are just starting your business, don`t make the same mistake I did. Don`t let people beat you up on price or show little or no respect for what you do.
There are a couple ways to combat this.
One way to avoid this is to not rely totally on your detailing income in the begininng and build up a base of customers that apreciate what you do. Relying on how much new detailing business you can obtain (if your not good at getting new business) will cause you to take on customers who will try to cheapen what you do because they don`t respect what you do.
The best way to combat this is to be pro-active with developing your customer base. Pursue the customer who understands what good detailing is and give them a reason to choose your company.
I`m hoping you pros that are running a successful business will chime in here with your thoughts.
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