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  1. #16
    Allan F TTBear's Avatar
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    Mar 2012
    Saskatchewan, Canada
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    Re: Nano backing plate snapped off :(

    Thanks so much for your input, you guys!

    Quick update. I contact Detailed Image (I had to purchase from them, as I am in Canada, and as hard as I tried, I couldn`t get it to work out with Autopia, who I am otherwise VERY loyal to!!). They were AMAZING. I emailed them this past Sunday, and they not only responded on Monday, but shipped out a new function unit and backing plate THE SAME DAY.

    KUDOS, to them. I also contacted RUPES, and will advise them that it has been taken care of, when they get back to me.

    All is well.

    @The Driver - THANKS for your help. I didn`t have extractors handy, and didn`t want to wait, so I tried drilling a small hole in the middle of the plastic stem, and them jammed a screwdriver in to try and back it out, but it just did not work. I thought it should come out easily. In the end, the plastic left it in the threads rendered the unit unusable, and I wasn`t able to extract the plastic from the threads

    At any rate, excellent service was encountered, and I am a very happy camper!

    Thanks again, all!
    Anima sana in corpore sano


    2015 Lamborghini Huracán
    2016 BMW X6M
    2014 BMW M235i
    2006 BMW Z4 M Roadster
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  2. #17
    Detailers Workshop The Driver's Avatar
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    May 2012
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    Re: Nano backing plate snapped off :(

    Glad to hear it worked out for you!
    Rupes 21 MK II, Rupes 15 MK II, Rupes 21, Rupes LHR75e, Rupes Ibrid-L, Rupes LH18ENS, Flex PE-14-2, Dodo Juice V1, Dewalt 749X
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