Nothing more irritating than getting an early morning call for a cancellation that day.
7:12 am, the phone rings and it is my afternoon Expidition detail customer calling to tell me his wife has to use it and he needs to reschedule. Obviously, I wasn`t able to fill in the spot this afternoon or I wouldn`t be posting on Autopia right now. He is one of my regular Tuesday customers but I am still seriously considering charging him a cancellation charge of some sort before I will reschedule.
Any thoughts? How do y`all handle cancellations that are not weather related?
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