This question is for Pro`s with a fixed location, but of course, any responses are appreciated.
Ok, so after convincing a client to use your services. How do you actually get the vehicle to your shop?
Here`s what I know of:
-Free pickup and delivery
-Customer drops the vehicle off and someone follows them to take them back to where they need to be (home, office, etc.)
-Customer drops the vehicle off and gets a loaner car (only for repeat, trusted customers, don`t want to give out a car to just anyone)
-Customer drops the vehicle off and someone from the shop give them a ride to where they need to be (back to work, etc.) -- this one would waste alot of extra time, maybe set a distance to how far to give a ride too (5-10 miles or so)
The top two are probably the most popular if I had to guess. The others are just ideas, I don`t know if they are used or would work.
Each method has a problem, though.
-Customers may not trust you to drive their car.
-It can be a pain for the customer to have someone follow them and give them a ride
-Loaner cars can be an expensive liability
-Rides back would waste time, but could be doable with a separate employee whose only job would be to drive (I know some car dealerships around town employ newly retired men who want to keep busy, but don`t want to keep working real hard and don`t expect much $$)
I guess these are just problems that must be dealt with, similar to any other auto service, such as tire places or other mechanic shops.
I`d just like to make it more convenient for the customer, don`t want to make it a pain in the arse to have their car detailed everytime, discouraging them from doing it or using a mobile detailer. That is a big advantage for you mobile guys. )
Please comment on the above, share your method or anything else that would be helpful in this area.
Thanks.
EDIT: Along the same lines... how to deal with this when doing cars for dealers?
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