Simple things that cost you nothing go a long way. Get to know your clients.



Know their first names and ALWAYS call the Mr or Mrs until they instruct you to do otherwise.



Get to know their childrens names if they are around when you detail have cany available for them but NEVER give it to them without asking parental permission first, and not in front fo the kids or you will start trouble, right dads?



Get to know any pets.



Like I said in another post perhaps tops off the wiper fluid and then leave the remainder of the jug, to you .89 investment to the customer, caring and generous.