Just wanted to pick everyone`s brain about this...
I have a really good customer (actually it`s an entire family) that only likes for *me* to do the work on their cars. They don`t mind if my guys help, but I must be there when they drop the car. Whatever...
So yesterday I am away for a bit and the customer wants to drop the car. He calls me, I tell him I am away, he decides to drop the car anyways--cool. I check back in the shop that afternoon and my guys tell me that there was a $50 bill under the driver seat. OK cool, we put it in the cupholder and let the customer know that we found it(he`s lucky it didn`t get sucked up in the vacuum). When I tell him he proceeds to tell me that he put it there on purpose to test my guys.
I took offense to it really. I wouldn`t have guys working for me if I thought for a second that they would take customer`s money. Heck, we even take the change out the cupholders and put it in bags for them.
Anyone else have this happen to them? Thoughts?
Bookmarks