Some good points here. I spend a little time going over their car and explaining what needs to be done and how many steps it will take. I stress that I take the least agressive approach and give a realistic expectation of what it will look like when I`m done, I take time to explain how to care for their paint afterwards and try to either sell them on some maintenance washes - or show them how to wash a car and not swirl it up. By then, they notice I care about their car and I`m not trying to make a quick buck. After they feel that I know a thing or two, and will do the right thing for their car, then we talk price. I do not back off what I feel is reasonable. I know that if i feel I`m gettting screwed on a job, then I`m not going to do my best and if I not going to try my best, then forget it!
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