Originally Posted by
aabablusaan
No problem Twista! Also, don`t let the customer "always be right." Contrary to the adage, the customer is definitely not always right. But as you correct/inform the customer, remain courteous and professional.
I`m a management consultant, so I interface with different customers every day. During our "lessons learned" exercises, the customer tells us what they really focus on: appearance, demonstrated and proven techniques and methodology, presentation of the final deliverable, willingness to assist, and, as always, competitive pricing.
These points can be transitioned into any service business, including detailing.
There`s some awesome work displayed in the Click & Brag section, so if I was a pro, I`d show those photos to the customer to illustrate past competence, and also show what can happen if they DON`T use your service. Also, don`t make promises that can`t be kept - from appointments, price, accessibility, etc. - customers HATE change without prior knowledge!
Finally, ask yourself this question, "If you were in the market, would you buy from you?"
Hope this helps...
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