Anyone ever had their machine serviced by RUPES? If so did you need a receipt/proof of purchase?? I don`t think I ever got a receipt. If I did who knows where it is now.
They also seem to have a lot of stipulations for repairs.
Thanks!
Printable View
Anyone ever had their machine serviced by RUPES? If so did you need a receipt/proof of purchase?? I don`t think I ever got a receipt. If I did who knows where it is now.
They also seem to have a lot of stipulations for repairs.
Thanks!
Used it once when the machine wouldnt turn on anymore. Dont recall needing a receipt or anything. Just sent it in and they repaired it. Called me when it was done to collect the $75 (flat fee for repair) and they shipped it out to me good as new. They not only fixed the problem (the electronics board failed i guess), but they inspected the whole machine, installed new brushes and a new cord. Worth every penny!
It did take a few weeks from the day i shipped it to when i received it back.
That must have been awhile ago. They`re charging $95 now and it says you must provide proof of purchase. The other stipulations make the whole deal unattractive.Quote:
Originally Posted by ShaneB
Gee, that might make it hard for me to sell my Rupes unless they`ll let a subsequent owner use the original receipt (in another person`s name).Quote:
Originally Posted by bad penny
So, let`s say no receipt? Then what?Quote:
Originally Posted by Accumulator
It appears that when out of warrantee, you go past go, ship them your tool, pay upon completion, why is there a stipulation then of age or ownership? In any case-instance they got their money for their services, correct?
So, with no receipt, then what? You have a Boat Anchor? Or a parts unit someone might give you a few bucks for?
This makes no sense.
I haven`t studied Rupes enough to know if there are third party suppliers for parts where you can attempt a repair yourself? I`m sort of thinking no.
If such company policies that are rumored here are true, then I can say with no reservations I`m glad that I never bought a Rupes tool.
Some companies have funny and often strict policies.
Let`s take for instance that 4 years ago, I was in the market for a new audio amplifier for my main home system. Being a McIntosh owner for 42 years prior, I would`ve liked to remained with McIntosh. Wasn`t in the cards though.
There was only one premier dealer in the state I lived, in Albuquerque, they had the Amplifier I had wanted to buy, the MC-452, a 450wpc Stereo Amp, list price $8500. They had one in stock in their wharehouse.
I told the person at the dealership I preferred to pay with at either a bank certified check in full, and/or possibly the remainder on a change card if any difference. But I wanted a price, a solid price, HOW MUCH?! They would not tell me over the phone.
I told the person, I`m not making a 500 mile round trip for nothing, not knowing a total price, tax included out the door. Nor was I about to carry that sum of money in cash, not with the vulture cops on New Mexico`s roads. The dealer would not budge.
Now McIntosh makes some nice gear, but another dislike, an $8500 piece of equipment with only a 3 year warrantee.
Ultimately, I changed direction, I decided to buy a Canadian made Bryston product, a new pair of 7BSST2 Monoblock Amps, 20 year transferable warrantee, the best in the business. They were bought from a authorized dealer, shipped direct from the manufacturer to order, and I am pleased I made that decision.
The dealer placed my order with Bryston before even receiving my certified check.
MarkD --
Loved that story ! My sister has an older McIntosh system from her late husband. It is so nice to listen to !
But it`s all old school, before hdmi, etc.,..
Still sounds the typical McIntosh clean..
It is no wonder that all through the best music written and played period of my life, that all the great bands used nothing but McIntosh equipment..
It still amazes me that people who sell this equipment are sometimes, about the same caliber as the worst used-car-salesmen.. :) Couldn`t give you a price ??? :)
I am interested in learning more about Bryston and will go look around..
Thanks again for the great story and info !
Dan F
That has to be for warranty repair. I looked at their site and the steps for warranty and non-warranty lead to the same instructions. I can`t believe they`d be so foolish as to not repair tools without a receipt, with how these change hands as evidenced just by current active threads. That`s a good way to ruin your reputation as a tool builder, is to destroy the resale value of the tool by making it unrepairable afterwards, so I can`t believe that`s what they are doing.Quote:
Originally Posted by Accumulator
They must have started the stipulations and raised their prices after they were inundated with the boat anchors they are producing were returned shortly after purchase.Quote:
Originally Posted by MarkD
People can talk all they want about Griots Garage being "Chinese crap", but I`ve only had one issue with my G21 and it was fixed immediately for FREE. Perhaps Italy should take notes from China.[emoji12]
Sent from my SM-N960U using Tapatalk
OK, I`ll paste Rupes-USA Terms below my post.
It says Receipt must accompany a "warrantee" repair. Makes no mention of a Receipt needing to accompany an out of warrantee repair.
The new tool warrantee is also non-transferable.
So, with that said, I see nothing unusual with Rupes to raise alarm.
https://rupesusa.com/repairs/
The way I`m reading it every repair must show proof. Here is what I just copied:Quote:
Originally Posted by MarkD
INSTRUCTIONS
Complete the required fields below and submit the form. Most requests will receive a response within 1 business day or less. Your prepaid return label for warranty or flat rate repair will be sent from a carrier email address (FedEx or UPS). If you do not receive a label within 1 business day of your request please contact the customer service desk by email at support@rupesusa.com
Provide sufficient quality packing to ensure no damage occurs in transit. RUPES USA accepts no responsibility for returns damaged or lost due to handling, carrier errors, or other circumstances. Always maintain tracking information for your records.
For special handling, tools shipped from outside the continental USA, or expedited services arranged at the customers expense please send your tool to the following address:
RUPES USA, Inc.
Attention: Repairs
531 South Taylor Ave.
Louisville, CO 80027
Include a proof of purchase copy and relevant contact information with your shipment. Please be sure to fill out all information for each tool.
They obviously aren`t very confident in their products or they`d offer a better warranty and keep up with the competition.
Or, it`s all part of the plan and the charging for repairs after 1 year is calculated into their revenue stream.
I really see no reason to buy Rupes products over Griot`s, especially when you add peace of mind into the equation.
The differences/advantages would have to be immense to say it`s worth buying Rupes polishers over anything else and then dealing with a 1 year warranty and having to pay after that. Having used both, this is nowhere near the case.
Thinking I`ll take my $100 and buy that new 21" from harbor freight seeing that I don`t meet RUPES requirements for repairs.
Something goes wrong with the harbor freight all I have to do is drive 10 minutes and deal with a pimple faced kid to get a new one...
That would be a 21mm not 21” throw. You do know that Harbor Freight will be done with your warranty at 90 days?
You can buy the 2 year extended warranty for less then $20.Quote:
Originally Posted by GearHead_1
I was not aware it was mm -vs- inch (how much difference is that?). Regardless, I`ve been curious about this machine since its release. Not being able to have my RUPES repaired makes it easier to justify purchasing the harbor freight.
The throw on these is the same as on the name brands. 21mm is roughly .75” Rupes, Griots are the same on their long throw.
Or just buy the Griot`s polisher and enjoy a lifetime warranty.Quote:
Originally Posted by bad penny
I know that`s how it READS, I contend that`s not what they MEAN. Why don`t you contact them? At one time they were pretty proactive here on the forum, between Todd and Dylan...unless I`m thinking of AGO.Quote:
Originally Posted by bad penny
There are 25.4 mm in an inch...so a pretty big difference.Quote:
Originally Posted by bad penny
Browsing around on Rupes USA site, I have noticed a Parts Support Page, with their different models, and exploded diagrams of each with all parts numbered.
With a tool that`s out of warrantee, and one who might be handy, or have a friend who`s handy, you then might be able to initiate a self-repair at a savings.
With knowledge of symptoms prior to failure, it might not be that hard to take an educated guess as to what part likely failed.
If it was myself in such a situation, this would be the route I`d be trying to take initially.
Let`s just for say you guess wrong the first time out, buy a part that did not fix the tool. Well, what you have then is a spare part that might be needed down the road at some point is one way to look at it.
I would suspect a unit that doesn`t have that many hours on it would not be likely having a total Motor failure-burnout, more likely a controller board, switch, brushes, something more minor, and also lesser in cost to fix.
Bottom line, a machine-tool that does not work is worth $0.
I`m sure Rupes, and the people who work for them are not so tight lipped, and difficult to work with, that they would be reluctant to assist a customer trying to troubleshoot their out of warrantee tool with the purchase of a part(s).
I`ve been let down a few times by that thought. Hell check out Louis Rossmann`s Youtube channel. More and more you`ve got manufactures purposely hindering the ability to repair their products.Quote:
Originally Posted by MarkD
How enraging was your story on the amplifier. I bet that dealer had it on the shelf merely for his customers to gawk at and wish they could one day afford it. I can`t run away from a company fast enough that puts up resistance to money being handed to them.
Like companies that want you to fill out paperwork and wait for approval to purchase something. Nope, I`ll go shop elsewhere. Gladly the Internet shopping has killed off most of that nonsense.
If not comfortable DIYing it, I`d look for a local power-tool repair shop. I wouldn`t expect a [specific brand of Polisher] to be so, uhm...special...that a guy who fixes such stuff every day can`t work on it.
I wasn`t at all enraged about the McIntosh Amplifier, as I was disappointed, it`s not the Dealers but McIntosh themselves who control their Dealer Network.Quote:
Originally Posted by gorram
I understood clearly that I wasn`t asking to buy, then have them ship, this they will not do. I clearly explained that I`d be there in person with money in hand. I gave them my name, number, location.
I was well aware that commonly, McIntosh products do sell at MSRP. I surely could`ve figured out NM State Tax tacked onto $8500 and had the bank cheque made out to the dealership.
The salesman did tell me there`d be a little "wiggle room", but would not say how much? I pretty much explained the rest of the situation in my previous post
The Bryston 7BBSST2 Amps I bought weren`t exactly pocket change either, MSRP for the pair of 600 watt Monoblock Amps was $10,000, but the dealer saved me $2,000 and they were shipped free by Fed-Ex from their USA main distributorship originating first from Alberta, CA. Yes, I bought them sight unseen-sound unheard, but no problems, they arrived in fine shape, and they are quite impressive, clean, dead quiet, and quite powerful Amps.
Thank you for sharing. I was thinking of replacing my 15 year old Rotels with McIntosh, I`ve always loved the looks and performance of their amps, but if their CS sucks it is not worth it.Quote:
Originally Posted by MarkD
I had one issue with my Rotels in 15 years of ownership and it was a painless process.
Sent from my SM-N960U using Tapatalk
Quote:
Originally Posted by GearHead_1
Quote:
Originally Posted by Setec Astronomy
Guys. RUPES 21 = 21 mm, not 21 inches. The machines are the same footprint.
You do know that’s what we’ve been saying? :)Quote:
Originally Posted by bad penny
According to harbor freight they measure in mm just like RUPES. What am I missing besides 1mm (21vs20)?Quote:
Originally Posted by GearHead_1
Here is a description of the tool from their website:
The Bauer™ 6 in. 7.5 Amp Dual Action Random Orbit Polisher combines a six-speed dial with electronic speed control to deliver constant speed and power, even under load. 3X orbit diameter* produces an ultra-smooth, swirl-free finish. Lightweight, ergonomic design makes this polisher easy to maneuver in all positions. Includes a flexible backing pad with hook and loop backing to hold 6 in. foam polishing pads.
Electronic speed controller provides constant speed control to automatically apply power to the motor when under load
High-performance 7.5A motor with soft start for smooth start-ups and long gear life
Six speed dial with trigger lock-on for precise speed control
Ergonomic rubberized front handle designed for comfort and precise control
Replaceable brushes for extended tool life
20mm orbit diameter delivers swirl-free finish
Trigger grip handle provides better control, reach and leverage
All-metal gear construction for long life and durability
I don’t think you’re missing anything. It’s just that in one of your previous posts you erroneously mentioned a 21” throw and it was mentioned that it’s really only a 21 mm throw. I wouldn’t be surprised to see HF’s also be a 21 mm throw even if they advertise differently.Quote:
Originally Posted by GearHead_1
Spoke with RUPES today. No receipt is necessary unless the claim/repair is under warranty.
Ah, that`s good to hear! Doesn`t really surprise me, but I`d wondered...if/when I sell my LHR75 that could factor into somebody`s decision to buy/not.Quote:
Originally Posted by bad penny
Yep. A typographical error on their part. Hopefully this will answer someone else`s question in the future. Going to box this up and ship out soon.Quote:
Originally Posted by Accumulator
I`ve been thinking about this. I going to design my own polisher and give it a 21 inch throw. I`ll be able to polish a car in 8 minutesQuote:
Originally Posted by GearHead_1
LOL.........Must be a pretty good size flat panel car....Quote:
Originally Posted by bad penny
Reminds me of the old 3-headed Cyclos made for airplanes :DQuote:
Originally Posted by felixthecat