Problem with Edge pads

[Brenton]

With the blue pad?

Typically with the more agressive pads, but I`ve used it with them all except Orange and White.

[sneek]

Brace with me here as I have never used one of these pads before and I am in the market for more pads.

How does the adapter not hit the paint?? usually the pads because softer after they have been primed with product so if the pad gave away wouldn`t the adapter hit the paint?

[Aaron@IAP]

Look closer at the pics and can see that the plastic was what caused the sound and contact with the car not the adapter. In one of the pics you can clearly see the plastic off center and exposed though the hex hole in the foam. With no foam covering or protecting the plate the plastic would be the only thing to hit. The adapeter would still be housed within and below the plastic and could not hit the paint. The plastic is also specially designed to break down with any friction and only leave a scuff which can ususally be wiped off if not buffed off easily. So don`t have fear about the adapter hitting the paint.

[Maxima Lover]

Brace with me here as I have never used one of these pads before and I am in the market for more pads.

How does the adapter not hit the paint?? usually the pads because softer after they have been primed with product so if the pad gave away wouldn`t the adapter hit the paint?

Sneek it really didn`t hit the paint. I tried to make it hit on that spot and it was indeed the the plastic. It sounded bad, but let barely any marks.

EDGE, I`ve been trying to get the 2 pads along with a sample of the Pro Polish out to you, but just haven`t had any time. On top of that, we had a bad storm the other night along with today and over 1/2 million houses and business are out of power. My parents aren`t thinking my purchase of a generator to go mobile was such a bad idea now.

Things should be cleaned up around here by early next week and I should get them sent to you.

[rapidity]

I have had nearly the same results after using my edge 6 inch pads this weekend/Monday.

The orange pad happened Saturday while doing my Corvette... I also used the green and blue pads without issue. But blue pad happened last night while working on my wife`s SUV.

[Aaron@IAP]

Rapidity,
WOW, I would like to know more about how that happened. Could you please contact me at the info below?

Thanks,


Aaron Krause (President & CEO)
777 Henderson Blvd.
Suites # 1 & 2
Folcroft, PA 19032
---------------------------------------
 Phone: (610) 583-4883
 Fax: (610) 583-4885
 Email: aaron@dedicationtodetail.com
Website: www.edgepads.com

[rapidity]

email sent, edge.

[joe.p]

email sent, edge.

Man this is the last thing i want to see. i just reffered the E2K Pad kit to someone else after buying mine..

[Aaron@IAP]

Why Joe? Did you also have that same problem?

[joe.p]

Why Joe? Did you also have that same problem?

No, My kit came in the mail yesterday i haven`t used my pads yet. I`m expecting another kit today.

[Woob]

Make sure you have the most up to date Edge pad system, the Polish/Finishing pads are extremely light, while Light Cut & Up have a significant stiffness to them.

[rapidity]

Just wanted to say that Aaron has been super in working with me to get the pads replaced and find out exactly what is going on. Nothing but excellent customer service.

I do like the edge pads and I plan to continue using them.

[Aaron@IAP]

Thanks so much for the compliments. We understand that no product will be perfect 100% of the time, and all the manufacturers at one time or another have had problems. However, customer service should always give 100% satisfaction to the customer 100% of the time! At least we think so!


Aaron Krause (President & CEO)
777 Henderson Blvd.
Suites # 1 & 2
Folcroft, PA 19032
---------------------------------------
 Phone: (610) 583-4883
 Fax: (610) 583-4885
 Email: aaron@dedicationtodetail.com
Website: www.edgepads.com

[Maxima Lover]

Just wanted to give an update. I sent the 2 pads I had problems with back to Aaron and he shipped me 2 new ones out right away. Thanks.

Aaron have you had a chance to see what the problem was?

[joe.p]

Thanks so much for the compliments. We understand that no product will be perfect 100% of the time, and all the manufacturers at one time or another have had problems. However, customer service should always give 100% satisfaction to the customer 100% of the time! At least we think so!


Aaron Krause (President & CEO)
777 Henderson Blvd.
Suites # 1 & 2
Folcroft, PA 19032
---------------------------------------
 Phone: (610) 583-4883
 Fax: (610) 583-4885
 Email: aaron@dedicationtodetail.com
Website: www.edgepads.com

Have you any idea what may have caused the pads to fail..

Seeing the foam is soft i was wondering when using the pads with a PC @ speed 6 or a rotary @ 1500 rpms would this cause the foam to fall apart from to many RPM`s..