Edge2000 DA adapter REPLACEMENT EXCHANGE OFFER

[dimedrol]

Aaron, does this apply to rotary 1.5 years old adapters? I got one of each DA and rottary. All of which are old style.
Is it possible for rotary adapters to break since they were made with the same tecnology as an old DA adapter?

[Aaron@IAP]

Good question! THe rotary adapters are totally different than the DA. The rotary adapters are one peice construction and screw onto a male threaded post on the high speed buffers. They are totally secure. In fact as the machine turns the adapter is designed to actually screw on tighter to the machine insuring that it will never come apart. The DA adapter is made from TWO adapters screwed together. One is a shorter version of the Edge rotary adapter and the other is a 5/16 to 5/8 adapter that people have been using to use rotary style backing plates on the DA. The vibration and Dual Action of the DA machine is what causes the two adapters to come apart. We have resolved this issue with two ways. One, we now use the strongest form of Loctite on the threads before we screw the two adatpers together. Two, we now drill a hole through the treads from the top and machine press a roll coil pin into the hole premanently locking the threads forever. Because the pin is at the top of the adapter when is screws into the machine the pin is against the back of the machine and cannot move, not to mention it is machine pressed in with alot of force, is a coil pin that is expanded in the hole, and we put Loctite on the pin before pressing it in. Beleive me, this is the end of any DA adapter issues. We have put many hours of engineering into this fix so that we will never have the problem again. This is why we are offering the adapter exchange program but it does not relate to the Rotary style adapters which are not made the same way or subjected to the same forces.

[97F1504x4]

Wow!! What a great offer on your part. I do not have your product as of yet but seeing something like this will make me take a closer look. Good Job with Real Customer Service. Something which many companies nowadays lack.

Richard

[Aaron@IAP]

Ok PEOPLE, THE NEW ADAPTERS ARE IN STOCK AND WILL BEGIN SHIPPING TODAY!!!!!. some lucky people already have adapters on the way!! Please check out the new pictures and you will understand how the issues are all resolved.

[Tex Star Detail]

Awesome.....
Mine will me mailed out to you this week!!!

[capt512]

I will be shipping mine to you today then...how long should do you think it will be before I get the new one?

Thanks,
Jonathan

[Aaron@IAP]

We have them in stock and are shipping out the same day they are recieved via UPS. It will take about 6 business days to California as we are in Philadelphia and less depending on where you live.

[netspec]

I mailed mine off 1.5 hours ago!

[netspec]

Just received my new adapter, 2 additional edge 2k pads and a bottle of poorboy`s EX w/ Carnuba :yes: come on spring!!!

[norahcrv]

Wow - you got yours already
I sent mine over a week ago & I`m still waiting

[Aaron@IAP]

"Re: Edge2000 DA adapter REPLACEMENT EXCHANGE OFFER

--------------------------------------------------------------------------------

Wow - you got yours already
I sent mine over a week ago & I`m still waiting
__________________
Old enough to know better,
But still too young to care! "

We send it out right away, here is the tracking info.

To view Proof of Delivery, please select the link.


Status: Delivered


Delivered on: 02/01/2006 1:07 P.M.
Signed by: LUPE
Location: OFFICE
Delivered to: PHOENIX, AZ, US
Shipped or Billed on: 01/25/2006

Tracking Number: 1Z 0E0 130 03 4597 960 9
Service Type: GROUND
Weight: 1.00 Lb

[mgm2003]

Aaron has unbelievable customer service.

If you have a question, problem, etc... he will give you 110%.

He stands behind his products, and puts customer satisfaction at the top of his list. I`m not trying to advertise, I`ve seen it first hand.

[norahcrv]

Got it!! :
Thanks, Aaron!!

[fireman03]

Aaron,

I love your customer support but have had many problems in the past with the pads seperating from the velcro. This has happened with the replacement pads that were supposed to have the better adhesive. Is this new line of pads going to actually hold up as claimed? As I have said many times, your pads are the absolute best and I would love to return to your product. But until the adhesive issue is resolved, that is a risk that I cannot affford to make. I also prefer the single side pad as opposed to the double side pads. Will there be a single sided pad released with this new adhesive? The life span of the single sided pads that I was using, was 1-3 uses before the velcro would seperate.

Thanks,
fireman03

[holland_patrick]

Aaron,

I love your customer support but have had many problems in the past with the pads seperating from the velcro. This has happened with the replacement pads that were supposed to have the better adhesive. Is this new line of pads going to actually hold up as claimed? As I have said many times, your pads are the absolute best and I would love to return to your product. But until the adhesive issue is resolved, that is a risk that I cannot affford to make. I also prefer the single side pad as opposed to the double side pads. Will there be a single sided pad released with this new adhesive? The life span of the single sided pads that I was using, was 1-3 uses before the velcro would seperate.

Thanks,
fireman03

Why not put this in a New thread so it can get the attention it needs. Plus I`m lost with your question The double sided pads do not use Velcro and that was the only pads I thought that had Issues.. Maybe i`m wrong but Who knows