Cancellation policy.....

[Dcox9]

Anyone have a policy implemented in their business for this issue? It doesn`t happen to often for me, but when it does it really seems to screw things up and add unneeded stress.

[Beemerboy]

Anyone have a policy implemented in their business for this issue? It doesn`t happen to often for me, but when it does it really seems to screw things up and add unneeded stress.

Are you a full time detailer or part time weekender?

[Merlin]

I`ve had it happen to me a couple of times and I agree it throws a cog in the works.
I`m actually thinking about taking a deposit from the client for them to reverve a time.

[Stokdgs]

It happens to everyone who runs a business where appointments are taken.
Have YOU ever made an appointment and had to cancel ? I think I have in the past, but not even enough times to count on 1 hand.
But that`s just me...

Tough call to make... I have great Clients that wait a long time for me sometimes, so I am not too unhappy if they have to let the appointment slide... I always try to re-book them right away so we dont lose the momentum..

Dan F

[Dcox9]

Full time detailer

[Dcox9]

Are you a full time detailer or part time weekender?

Full time detailer

[Dcox9]

It happens to everyone who runs a business where appointments are taken.
Have YOU ever made an appointment and had to cancel ? I think I have in the past, but not even enough times to count on 1 hand.
But that`s just me...

Tough call to make... I have great Clients that wait a long time for me sometimes, so I am not too unhappy if they have to let the appointment slide... I always try to re-book them right away so we dont lose the momentum..

Dan F

I agree, losing the momentum really screws things up. Speaking from a financial stand point I`ve learned not to count your chicks before they hatch.

[Todd@RUPES]

It really depends on your clientele. When I detailed full time, because I was dealing with really high-end stuff with people in very high-end positions, I figured that was just a normal part of "loss". That is I was willing, and factored in, to accept a certain amount of cancellations.

It just came with the turf.

[Trouble]

I allow one cancellation. If they do it to me twice I make them pay $100 cancellation fee before I`ll set another appointment

I never respond with "It`s Okay" either. You`re setting yourself up for further abuse if you do

[Old Pirate]

Like Todd mention " It just came with the turf " it happens in all trades out there.

[Merlin]

On the other hand have you ever made an appointment for someone to show up and they do a "no show" without even the common courtesy to give you a call?

[RaskyR1]

A cancellation means I actually get a day off for once so I don`t usually mind.

If I were full time I would probably have a 24hr cancellation policy...I think I actually like the way Trouble does it.

[Trouble]

On the other hand have you ever made an appointment for someone to show up and they do a "no show" without even the common courtesy to give you a call?

I text the night before to confirm the appointment

A cancellation means I actually get a day off for once so I don`t usually mind.

That`s the best way to look at it

[Merlin]

I text the night before to confirm the appointment

Actually I meant someone coming to do something for you. (plumber, electrician etc.)
You make an appointment with them and they don`t show up or even call to let you know.

Has that ever happened to you?

[Trouble]

Actually I meant someone coming to do something for you. (plumber, electrician etc.)
You make an appointment with them and they don`t show up or even call to let you know.

Has that ever happened to you?

My computer guy is bad about not showing up when he`s suppose to. He always says ` I got tied up at the last job `. He`s good though; and I like him, so I tolerate it