My only 21mm polisher broke after several years. It is a shurhold 21mm 3500 pro. I bought this because shurhold is a boat polishing company and the machine is known for being high torque. Rupes is known to be smooth. This polisher is known for ability to not stall out with downward pressure. I do like it. Please give your advice.
I can send it back to be fixed for $69 plus shipping
or
buy the Griots New 21mm and get lifetime warranty around.
Or
Makita pc5000 c forced rotation with da secondary switch.
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Re: Polisher broke give me your opinion on brands.
Originally Posted by William_Wallace
My only 21mm polisher broke after several years. It is a shurhold 21mm 3500 pro. I bought this because shurhold is a boat polishing company and the machine is known for being high torque. Rupes is known to be smooth. This polisher is known for ability to not stall out with downward pressure. I do like it. Please give your advice.
I can send it back to be fixed for $69 plus shipping
or
buy the Griots New 21mm and get lifetime warranty around.
Or
Makita pc5000 c forced rotation with da secondary switch.
Re: Polisher broke give me your opinion on brands.
It’s hard to say 300 hours a year. I’m not using it 8 hours straight or always doing 2 steps. I do more a one steps. I use it extra down force. I maintain them at least once a year new brushes, strip and clean grime and then swap out the grease. I have a forced rotation, rotary and smaller throw dad’s. Sometime I’ll cut with the forced rotation or rotary other time the 21 is nice and easy on the arms and joints. At least for me and the way I detail the forced rotation is noticeable faster but more physical
Re: Polisher broke give me your opinion on brands.
Originally Posted by Coatings=crack
The only problem I see with fix is it’s still out of warranty. It’s been used alot so other parts might be on the verge of going.
That`s a good thought. But at the cost of employees, they cannot afford to do a deep trouble shoot/fix beyond a basic check on $200 retail machine with a landed cost of probably $50. They`ll send out a new one and most of the cost is covered by the $69. A more expensive machine like a Rupes would justify a repair staff.
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That`s a good thought. But at the cost of employees, they cannot afford to do a deep trouble shoot/fix beyond a basic check on $200 retail machine with a landed cost of probably $50. They`ll send out a new one and most of the cost is covered by the $69. A more expensive machine like a Rupes would justify a repair staff.
Most times when i’ve seen repairs to hand power tools.... you send yours in and you get a refurbished one not new. Could end with one months or years old.
I based my comments on OP stating he could send back for repair for $59. Not recieve a new one. I gotta think a warranty that is replacing with new woulda let him know and tell him they’d repair it.
Didn’t see plus shipping... even more reason to buy a Griots
Good question to ask Shurholds warranty dept OP.
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Re: Polisher broke give me your opinion on brands.
@$69 they fix up to two issues if it’s more than 2 issues u get a new one I bought this when DA pad stalling was a big issue. The pad stall issue is a thing of the past but this one for some reason is very torque happy.
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