Griot`s 6" Polisher failed on me, their customer support rocks!

**imported_RZJZA80** · 07-22-2011, 10:37 AM

Stopped working without any signs of it failing or anything. On the plus side, I called Griot`s and they just send it back and we`ll replace it, no problem, I didn`t even buy it from them. So, for that outstanding customer service, I will pick up another one for a spare!

btw I did change the little metal things it came with as spares and still nothing.

**gmblack3** · 07-22-2011, 11:54 AM

I had a new one from an Amazon deal that sounded like it had loose bearings, Amazon replaced it without issue.

**Accumulator** · 07-22-2011, 11:56 AM

RZJZA80- Glad (but not surprised) to hear they took care of it.

No idea what when wrong, huh? Did it just quit working?

I really oughta have a second one of those, along with a second Flex 3401 (says the guy who hardly ever does correction

).

**TedFred** · 07-22-2011, 12:22 PM

Those little metal thingys with the springs are called brushes. Were the old brushes worn??

**Bill D** · 07-22-2011, 02:21 PM

This is very reassuring to hear. I guess you just visit the UPS Store and ship it out and they ship you a new one upon receipt.

**imported_RZJZA80** · 07-24-2011, 06:04 PM

All you have to do it ship it back with the form you print from their website, and they will replace it, no questions asked about where I bought it or how much or anything. The brushes I changed out looked new still, but I changed them anyway, and still nothing. Worked perfectly fine all this time and one day , just nothing. I bought it back in February of this year.