Broken Shaft

[ellens2]

The shaft broke on my Griots 6" DA today. Does anyone know if Griot`s lifetime covers broken shafts? Unfortunately I did not by it from here.

I had to finish my nephews jeep by hand, luckily I only had the back to finish. Used HD Speed and Power lock.

[Old Pirate]

Where did you get it at? Try calling them or call Griots direct for repair or replacement.

[ellens2]

I got it from Detailers Domain

[Old Pirate]

Call Phil first and see if he can help you. If not able, then call Griots direct.

[ellens2]

Call Phil first and see if he can help you. If not able, then call Griots direct.

Thanks, I just checked his site and it appears he no longer carries Griot`s. So I`ll call Griot`s in the morning.

[Old Pirate]

I hope they will help you in fixing or replacing the machine.

[rlmccarty2000]

I would assume they would replace it. Lifetime is lifetime.

[fergnation]

I have been through 3 of them. Every instance was the shaft breaking. I keep taking them back and they keep replacing them. I`m lucky to have a warehouse local so I don`t even have to ship it.

[WaxAddict]

Yeah me too. I shipped mine back to Griots (not the Washington location, Indiana or something) per the insert in the box. New one came in like 5 days.
Griots must have a huge supply of these.

[ellens2]

Thanks everyone. I sent them an email today so hopefully they will replace.

[Accumulator]

Huh, thanks to all who posted about this! I`d heard of it happening with the PCs but never with the GG6. At least it appears that when a GG6 shaft breaks it doesn`t pose the dangers that it does with the PC.

[ellens2]

Griots responded with a form for me to complete to send the defective unit back to them. They will then replace it with a new unit. So my only cost is return shipping which is definitely cheaper than buying a new unit. They said it will take them about a week to process the return.

[Old Pirate]

Griots responded with a form for me to complete to send the defective unit back to them. They will then replace it with a new unit. So my only cost is return shipping which is definitely cheaper than buying a new unit. They said it will take them about a week to process the return.

Awesome to hear!

[Accumulator]

ellens2- Ah, good, glad they`re taking care of it.

[ellens2]

Thought I`d follow up and let everyone know that I did receive a new replacement! I mailed the old broken unit back on 9/28 and received a new unit yesterday.

So approx 2 weeks total and $21.13 to mail. It included a 6" backer plate that I never had since I bought my old one with a 5" plate. Anyone need a 6" plate? It also came with a 1 ounce sample of their Poly Wax. I`ll have to wait a bit before I try that one someones car.

Great warranty service!