Results 1 to 5 of 5
  1. #1

    Join Date
    May 2019
    Posts
    3
    Post Thanks / Like

    Customers bringing in 2 sets of floor mats

    Lately I`ve had a lot of customers bringing in 2 sets of floor mats for their details. I find it frustrating because when I quote I don`t account for it and would rather not have to be bringing it up ahead of time or talking about extra charges for it as it comes across kind of stingy.

    Anyhow.. how do you guys handle customers who think a detail is a bonus opportunity to get their extra set of floor mats cleaned?

  2. #2

    Join Date
    Jun 2009
    Location
    LI
    Posts
    4,442
    Post Thanks / Like

    Re: Customers bringing in 2 sets of floor mats

    Of you do a written quote include a line that says a second set of mats will incur an additional charge for labor and materials.
    Likes Xycan liked this post

  3. #3

    Join Date
    Sep 2002
    Location
    NE Ohio
    Posts
    86,972
    Post Thanks / Like

    Re: Customers bringing in 2 sets of floor mats

    Quote Originally Posted by JSFM35X View Post
    Of you do a written quote include a line that says a second set of mats will incur an additional charge for labor and materials.
    That Too bad you have to think about protecting yourself from people taking advantage, but I guess you do.

    Welcome to Autopia, Xycan!
    Likes Xycan liked this post

  4. #4

    Join Date
    Mar 2012
    Location
    Reisterstown Md.
    Posts
    3,075
    Post Thanks / Like

    Re: Customers bringing in 2 sets of floor mats

    Just bump up the price to cover it, if they don’t have 2 sets, give them a small discount. They’ll love it!
    Likes Xycan liked this post

  5. #5

    Join Date
    Nov 2018
    Posts
    2,124
    Post Thanks / Like

    Customers bringing in 2 sets of floor mats

    Whenever giving written quote it should itemize what’s cover so you don’t end up doing free work and customers don’t get but hurt when you point out it only covers one set.

    Compare it to getting a quote to get your carpets cleaned and then surprising them with an extra room. You would have to pay for that.

    And as to what mike said have two sets on your itemized portion and then give a discount if they only have one


    Sent from my iPhone using Tapatalk
    Likes Xycan liked this post

 

 

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Floor Mats
    By Daniel3507 in forum Car Detailing
    Replies: 12
    Last Post: 07-29-2010, 08:03 AM
  2. YES Floor Mats
    By tom p. in forum Car & Driver
    Replies: 8
    Last Post: 03-27-2007, 02:55 PM
  3. SUV floor mats
    By Intercooled in forum Car Detailing
    Replies: 0
    Last Post: 08-02-2005, 06:38 PM
  4. Floor Mats
    By BobnVa in forum Auto Detailing 101
    Replies: 4
    Last Post: 03-31-2004, 10:43 AM
  5. Floor Mats~~HELP
    By RJ SD in forum Professional Detailer General Discussion
    Replies: 13
    Last Post: 01-01-1970, 12:00 AM

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •