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  1. #1
    KBsToy's Avatar
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    Autopia Customer Care ( Wil l)

    Will at Autopia fixed me up with a Griots G15 matching Griots price and I was able to use my reward points also.

    Like in other posts about customer service it does matter and Will came thru
    There’s a place in the brain for knowing what cannot be remembered.
    Likes Coatings=crack, SNP209 liked this post

  2. #2

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    Re: Autopia Customer Care ( Wil l)

    Having *just* concluded a highly unsatisfactory conversation with a Griot`s CS Rep, I`m glad to hear that Autopia`s Reps are doing a good job. Props to Will for doing what he does properly.
    Likes Coleroad liked this post

  3. #3
    Hooked For Life Bill D's Avatar
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    Re: Autopia Customer Care ( Wil l)

    Gee, I hope Griot’s CS isn’t going down hill.
    Treat it like it`s the only one in the world.

  4. #4

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    Re: Autopia Customer Care ( Wil l)

    Quote Originally Posted by Bill D View Post
    Gee, I hope Griot’s CS isn’t going down hill.
    This [individual] was, uhm....well below sea level. Barely a notch above "insulting" and I`m feeling generous.

  5. #5
    Hooked For Life Bill D's Avatar
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    Re: Autopia Customer Care ( Wil l)

    I’d let the higher ups at Griot’s know. No excuse for that.
    Treat it like it`s the only one in the world.
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  6. #6

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    Re: Autopia Customer Care ( Wil l)

    Quote Originally Posted by Bill D View Post
    I’d let the higher ups at Griot’s know. No excuse for that.
    I`m content that anybody doing an Internet Search on "Lube for Polyurethane Bushings" is likely to find my thread that comments on their CS

    TBH, their CS has long bugged me, but I write it off as "just how many people are these days.." Too bad, but I`m trying to not let it make me all cynical about `em. Can`t help but wonder how it`d go if Richard and I sat down for a one-on-one though.

  7. #7
    dansautodetailing.com Stokdgs's Avatar
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    Re: Autopia Customer Care ( Wil l)

    Quote Originally Posted by Accumulator View Post
    Having *just* concluded a highly unsatisfactory conversation with a Griot`s CS Rep, I`m glad to hear that Autopia`s Reps are doing a good job. Props to Will for doing what he does properly.
    Sorry to hear this. Did you escalate this past this person ? I always ask to speak to the Boss..
    Dan F

  8. #8

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    Re: Autopia Customer Care ( Wil l)

    Quote Originally Posted by Stokdgs View Post
    Sorry to hear this. Did you escalate this past this person ? I always ask to speak to the Boss..
    Dan F
    Nope. Though if I really cared enough I sure would. If it were *in person* you could count on it, but from OH to WA? Nah..[screw] it.

  9. #9
    Hooked For Life Bill D's Avatar
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    Re: Autopia Customer Care ( Wil l)

    Reminds of the cable company’s sales CS. I’m about to cut the cord for good as soon as I find a replacement for all my needs.
    Treat it like it`s the only one in the world.
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  10. #10

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    Re: Autopia Customer Care ( Wil l)

    Quote Originally Posted by Bill D View Post
    Reminds of the cable company’s sales CS..
    Yeah, that did come to mind. BUT, every now and then I get somebody GREAT who does his job for them as well as Will apparently does for Autopia, so Hope Springs Eternal.
    Likes Stokdgs liked this post

  11. #11

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    Re: Autopia Customer Care ( Wil l)

    Wierd. The must have a dedicated customer service center or line. When i visit the store everyone ive tan into has been helpful. Maybe its because im in store but interactions have been amazing.

    Definitely its YMMV because The Mckees issues and PBMG customer service has let me down and customer experience and service is key. In fact. How it was handled Ive banned purchases after last small orders till 2021. Give them another chance then.


    Sent from my iPhone using Tapatalk

  12. #12
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    Re: Autopia Customer Care ( Wil l)

    Quote Originally Posted by Accumulator View Post
    I`m content that anybody doing an Internet Search on "Lube for Polyurethane Bushings" is likely to find my thread that comments on their CS
    What, ya think someone wasnt gonna give that a go? Autopia Customer Care ( Wil l)

  13. #13

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    Re: Autopia Customer Care ( Wil l)

    BudgetPlan1- Ya know, the last time I tried the ol` SEARCH ​ I didn`t find anything suitable...

  14. #14

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    Re: Autopia Customer Care ( Wil l)

    Quote Originally Posted by Accumulator View Post
    I`m content that anybody doing an Internet Search on "Lube for Polyurethane Bushings" is likely to find my thread that comments on their CS

    TBH, their CS has long bugged me, but I write it off as "just how many people are these days.." Too bad, but I`m trying to not let it make me all cynical about `em. Can`t help but wonder how it`d go if Richard and I sat down for a one-on-one though.
    Can you elaborate on how their customer service rep let you down and what it was you were calling them about? I`ve seen several posts how you`ve mentioned they let you down and as rare an occurrence as it is, I`m interested in the details of it.

  15. #15
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    Re: Autopia Customer Care ( Wil l)

    I called Griot`s about trading in my Boss21. got a few different answers on how that process would work... decided to send an email instead asking about it so I could have something written in email so it doesn`t come back and bite me in the butt when I decide to trade it in... Never got an answer back. oh well

 

 
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