I think one reason this thread has amassed this many posts is due to the seeming fact that the original poster didn`t start this thread with any axes to grind with Griots.
That there were genuine issues, and sought help. Although I own 2 Griots Polishers, Boss-15 and GG3, I still do not consider myself any Griots Garage authority to really give much in the way of advice of how to deal with them.
Only once did I ever speak with GG about 3 or so years ago, and was in pertinence to the brand new GG3 Polisher I bought, and was about the possibility of buying a pair of replacement brushes for it.
At that time, they told me no, they did not carry or sell replacement Brushes for the GG3. That was a disappointment.
Although I bought the machine at a very good price from an ebay seller, Griots did assure me at that time though, that no bill of sale was required for a lifetime exchange, they would honor this warrantee, so in this aspect, this was good.
This apparently brand new machine I bought began to fail after only about a 1/2 hour worth of use.
Became noisy, and was seeming to run pretty rough, a notable difference from when the machine was initially operated.
Feeling such was about as simple as opening up a hand held hair dryer, I decided to investigate and operate.
What I found was both Brushes cracked in half. I had the replacement Brushes that came with the Polisher, installed them and re-assembled, re-greased and all seemed well then.
It appeared to me that upon assembly, the Brushes were not properly installed into their receptacles, were both cocked, and it was a bit tricky when I installed the new set, in keeping them properly in their positions when buttoning the unit back up. I then used a couple small strips of Electrical Tape to help retain them in place, and that did the trick.
To get onto what I`m ultimately trying to get at, the many different manufacturers have different policies, length of warrantees, etc.
While some will be 100% correct to say nobody in the business has a warrantee like Griots, it also appears that there is basically no chance of the acquisition of internal parts for their Polishers, such as there are for companies like Porter Cable, or Flex.
It is a convenience on one hand, that no owner should have to do a self repair to their machines, or pay for repairs.
I know little about Griots, but assume once a faulty machine is returned, it goes straight to the trash can. There is no attempted repair and return of the same Tool unless it might be something very simple, like these detachable cords now in use on their two most recent Polishers.
One has to then decide which they prefer I guess?
Sorry to again blabber, but these are some thoughts I`ve had over the past few years.
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