Originally Posted by
LGHT
After waiting to get a unit for months and calling Griots multiple times and Detailedimage multiple times they refuse to give me a refund and want me to test another cannon. I told them 3 weeks ago that`s fine, but they also said BTW the cannons are back ordered so it will be a couple of more months before we can get you a replacement out. I said thanks, but no thanks and 3 weeks ago. Apparently the rep is refusing to issue me a refund and they want me to test another unit?? So now I`m stuck with a unit that doesn`t work, and I can`t get a refund because they want me to test another unit that may take months to get????
One of the reasons I wanted to go with a Griots cannon is because of the refund policy. Well I`m not sure if anyone else has had problems, but so far it`s been a huge cluster #$^@#$ to get $100 back for a product that doesn`t work. At this point in time I`m just going to go with a MTM cannon and consider it a loss. Not sure if this is common for Griots to essentially screw over a customer, but the only good thing about it all is I didn`t pull the trigger on one of their polishers and will probably just go somewhere else for a polisher.
Warranties are only good if the company behind them is willing to hold up their side of the deal and sadly Griots is no better than all the other chinese companies who have little to no customers service.
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