Prayer of St.Francis
http://www.youtube.com/watch?v=69ni2...endscreen&NR=1
Some times you just have to know when to walk away...IMO some people are trying to see how far they can push you..
Bottom line of this if the guy thought he had paid to much the first time and didn`t like the outcome...he would have not called you back.
Old Enough To Know Better, Too Stupid To Care....
Dave`s Detailing
Sonoma County, CA
You did the right thing
I had a guy not to long ago schedule a detail and wanted me to come to his house. No big deal. When I got there he told me that the price we had talked about was too much. He threw out a number that he was willing to pay with a sh^t eating grin on his face. I didn`t even bother trying to talk with the guy. I immediately turned around and headed for my car. When I got in my car I made eye contact before pulling out. His stupid looking grin had turned into a look of confusion
10 years ago I probably would`ve knocked his teeth down his throat
Sounds like he was just trying to get a reaction from you. It was a standard novice tactic to make you feel uncomfortable so you eventually "cave" into giving him a lower price. On the internets, his actions would classify him as a "troll". Back in the day he might of been called a "wise guy". The only way to beat a troll, is to not feed it. NEVER FEED THE TROLL. That means don`t fight him. It sounds like you did a great job dismissing his "low blows" while he took opportunities to make smart comments.
As a business owner, if you snap back or raise your voice or show any signs of stress or say anything the customer can take as negative it makes you look bad, which he can use against you.
Just give him your prices or packages and remain polite. Think of a bully. If a bully makes fun of your tshirt, the best way to handle the bully is to give him no reaction and walk away. It takes the fun out for the bully. The bully wants you to get upset or react.
In the future, it`ll help to keep your blood pressure down if you can identify a troll as quickly as possible. When you do, just remember not to feed it. Stay calm and polite and don`t react to his negativity.
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