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Thread: COVID-19 Update

  1. #1
    Administrator Liz@Autopia's Avatar
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    COVID-19 Update

    I hope everyone is staying safe and well! I know many of you are also members over on our sister forum, Autogeek Online, but I wanted to share this update here as well. We`re all part of the same family, so this applies to Autopia as well as Autogeek and all parts of PBMG operations. We thank you all for your continued support and patience during this time and if you have any questions or concerns, please feel free to reach out to me via private message here or through our normal customer service channels.

    Here’s What We’re Doing:


    In light of the recent COVID-19 pandemic, we wanted to take a moment and update our customers on the measures we’re taking to ensure both our employees and our customers are as protected as possible from this virus.

    1. Warehouse Sanitization Procedures – To limit exposure, we’ve closed our front lobby to customer pick up orders. We are still shipping and with delivery typically taking just one day in Florida, many of our Florida customers are receiving their orders on time. At the end of each day our warehouse and offices are being sanitized using the proper cleaning materials to prepare for the next day.

    2. Employee Care – Autogeek wouldn’t be where we are today without our fantastic employees and we want to make sure they’re safe during these times. If it happens that any of our employees start to experience any symptoms, they have been asked to stay home, with full pay, during their recovery time and to limit exposure to other employees. We will 100% support our staff through this. We also have most office employees working from home to further limit exposure.


    We want to assure our customers that while this is an unprecedented situation, we are doing our best to make sure our day-to-day service is not interrupted, for a long as it is feasible. We don’t expect any delay in shipping orders and we welcome our customers to contact us with any questions! Thank you for your continue support and we hope you all stay safe!
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  2. #2
    dansautodetailing.com Stokdgs's Avatar
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    Re: COVID-19 Update

    Liz and Team -

    All you guys and gals are the BEST !!!!
    Thank You !!!
    Dan F
    Thanks Liz@Autopia thanked for this post

  3. #3
    Administrator Liz@Autopia's Avatar
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    Re: COVID-19 Update

    Just a quick update -

    Please note: Due to the current COVID-19 pandemic and in observance of social distancing, our warehouse and offices are not running with full staff. We are experiencing delays of 48-72 hours from order processing to shipment. We thank you in advance for your patience and understanding during this time. If you have an order that absolutely must ship as soon as possible, please send your order number to me in a private message or email me at Liz@Autopia-CarCare.com and we will get it out for you as soon as possible. Please let us know if you have any questions!

    We truly appreciate your loyalty and support and we hope that all of you are staying safe and healthy!
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  4. #4
    Dr Oldz's Avatar
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    Re: COVID-19 Update

    I have an order waiting to get shipped. No hurry. Everyone’s safety is way more important.
    Thanks Liz@Autopia thanked for this post

 

 

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