So...I asked over on the Optimum Forum what is going on, and they posted a quote from Dr. G from the Optimum pro installer Facebook page. Apparently Dr. G has spent a lot of time out on medical leave (I hope he`s OK), and the company drifted more towards dealerships, etc. and now that he`s back he`s refocusing on detailers, which I guess caused a rift with some of the "reps", resulting in their departure.
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