Ordering problems with autopia

[JSFM35X]

Ray I want a nano long neck. Got one for me yet ?

[RaysWay]

Over the past month and a half,i have placed 3 orders with Autopia. In all i have spent around $1500 , and every order i have placed has been wrong. I either get wrong items ,or items are missing.I was kinda ticked when i got an order today and i received the wrong pads. Has anyone else been experiencing these same problems?

Sorry to hear. PM me your order number and I`ll look into it.

I just received and order that was wrong. A product was forgotten and another product (that I didn`t order) was sent in it`s place. Not a huge deal...they were willing to make it right as soon as I made contact, but the product I DID order was no longer in stock. It kinda sucked as I needed it for a weekend project and had to hurry up and express ship it from another place. They did quickly refund me though.
I`ll still buy again...and I didn`t think much about it until I saw this thread. Maybe they need a new packer-checker.

Yep it sounds like something you ordered was out of stock. We always contact you with an email and voicemail to notify of the backorder item and sometimes we`ll just replace it with a similar product to hold you over until the original item is back in stock and it ships out separately. Then you get to keep both products. But this of course depends on the product or tool.

I hate seeing a $300 order being delayed because a $3 wax applicator is out of stock, so we`ll just replace the item with a similar applicator to get the order shipped if we can`t get a hold of you before the shipping deadline for the day. If we do get a hold of you, we can normally work out an item replacement or upgrade.

Every order is different of course so it depends on what the customer needs. But we try and make the best out of each of those situations.

Ray I want a nano long neck. Got one for me yet ?

Me and you both nope...not yet...

[black08gt]

i did call on friday,they corrected my order and shipped that day.i guess i have just lost confidence.out of the 3 orders i placed,3 orders were wrong=100% failure rate,which is unacceptable in my book.i think their main problem there is the picker. i had picker #5 on all 3 orders,obviously they dont care enough to take corrective action. its the same as releasing a car to a client and forgetting to clean the tires,or the interior....i dont think they will be coming back if you keep forgetting to do things,sorry for ranting,im just disappointed

[donbeezy]

i did call on friday,they corrected my order and shipped that day.i guess i have just lost confidence.out of the 3 orders i placed,3 orders were wrong=100% failure rate,which is unacceptable in my book.i think their main problem there is the picker. i had picker #5 on all 3 orders,obviously they dont care enough to take corrective action. its the same as releasing a car to a client and forgetting to clean the tires,or the interior....i dont think they will be coming back if you keep forgetting to do things,sorry for ranting,im just disappointed

RIP picker #5

[donbeezy]

people make mistakes though. Ray or Paul will make things right

[JBM]

If you are new to ordering from Autopia I can see why you would be annoyed, but give it time and your opinion will change.

[black08gt]

yeah, i do understand that,but i had a real train wreck with my first 2 orders. I called Sarah with customer service ,and she was great. She couldnt believe how calm i was, because she saw how bad it was.

[RaysWay]

i did call on friday,they corrected my order and shipped that day.i guess i have just lost confidence.out of the 3 orders i placed,3 orders were wrong=100% failure rate,which is unacceptable in my book.i think their main problem there is the picker. i had picker #5 on all 3 orders,obviously they dont care enough to take corrective action. its the same as releasing a car to a client and forgetting to clean the tires,or the interior....i dont think they will be coming back if you keep forgetting to do things,sorry for ranting,im just disappointed

No problem for the "ranting"! I think most people would completely agree. So in any case we will learn from this situation.

RIP picker #5

There are a lot of variables to consider besides picker #5. Sometimes there are errors in the ordering system or packaging system or shipping system or etc etc that will be the root cause of an error beyond `picker #5`s` control.
The best we can do after an error is to look into it to prevent it in the future. I can say we have a report being worked on about this.

people make mistakes though. Ray or Paul will make things right

Thanks. People do absolutely make mistakes (I know). The fact that he`s been a part of 3 out of 3 of them is so strange/rare to me but I guess it can happen. I can`t think of anyone else in the history of Autopia to have had 3 problems with us back to back.

If you are new to ordering from Autopia I can see why you would be annoyed, but give it time and your opinion will change.

Ya I promise we would want that opiniom to change.

yeah, i do understand that,but i had a real train wreck with my first 2 orders. I called Sarah with customer service ,and she was great. She couldnt believe how calm i was, because she saw how bad it was.

We like treating people how we want to be treated. That`s something we stress here. We all order things online and have our own personal experience with other companies customer service...so we know what`s good....bad...and the "norm". I just had an issue with an online retail site last week and messaged them this morning to let them know what happened last time. They acted on it and reaffirmed my business with them. We want to do the same.

[ViperGuy21]

No problem for the "ranting"! I think most people would completely agree. So in any case we will learn from this situation.



There are a lot of variables to consider besides picker #5. Sometimes there are errors in the ordering system or packaging system or shipping system or etc etc that will be the root cause of an error beyond `picker #5`s` control.
The best we can do after an error is to look into it to prevent it in the future. I can say we have a report being worked on about this.



Thanks. People do absolutely make mistakes (I know). The fact that he`s been a part of 3 out of 3 of them is so strange/rare to me but I guess it can happen. I can`t think of anyone else in the history of Autopia to have had 3 problems with us back to back.



Ya I promise we would want that opiniom to change.



We like treating people how we want to be treated. That`s something we stress here. We all order things online and have our own personal experience with other companies customer service...so we know what`s good....bad...and the "norm". I just had an issue with an online retail site last week and messaged them this morning to let them know what happened last time. They acted on it and reaffirmed my business with them. We want to do the same.

And this^^^^is why we all keep coming back

[512detail]

yea I had a big problem with my order [sarcastic]...I called to place said order and (Sara?) told me I had a credit- WOO FREAKIN HOO!


thanks Paul, Ray or whoever! I went ahead and used it in case somebody changed their mind
and it shipped the same day