Great Customer Service (AutoGeek)(PoorBoys)

**Snobird** · 07-11-2007, 07:50 AM

I had a problem with a Product , I bought from
Autogeek, I contacted the customer service
via email , They took care of the problem right
away,

I had also contacted Steve from Poorboys
and He also provided me great customer service

**Beemerboy** · 07-11-2007, 09:40 AM

Originally Posted by Snobird

I had a problem with a Product , I bought from
Autogeek, I contacted the customer service
via email , They took care of the problem right
away,

I had also contacted Steve from Poorboys
and He also provided me great customer service

I`ve only done business with AG once...quick delivery Steve is one of the best in customer service IMO...I`ve done biz with him for years now

**Stephan** · 07-11-2007, 09:58 AM

Both are excellent...everything always comes on time if not sooner and nicely packed.

**RANDAL** · 07-11-2007, 12:51 PM

I like POCKETS packaging.

**nikro000** · 07-11-2007, 02:19 PM

I m glad to hear that customer service isn`t dead yet. Contrary to other companies like Sprint who just cut thousands of customers for complaining too much.

**97F1504x4** · 07-11-2007, 07:54 PM

Hard to beat either of them when it comes to customer service that is for sure. They are truly a step above everyone.

Richard

**Pockets** · 07-11-2007, 09:36 PM

Originally Posted by RANDAL

I like POCKETS packaging.

Thanks

. We try our very best to get the orders packed nice and neat and get them out same day so you can get it faster.

DC also has great service cant forget about my boy troy

ordered my LC pads from him and they were packaged great and i talked to him alot before and he put up with my questions and still dose.

Will probably be ordering from Autogeek soon to get some tools. Sure they have great service to.

**rayoto** · 07-12-2007, 06:38 AM

Originally Posted by 97F1504x4

Hard to beat either of them when it comes to customer service that is for sure. They are truly a step above everyone.

Originally Posted by Pockets

Thanks

. We try our very best to get the orders packed nice and neat and get them out same day so you can get it faster.

DC also has great service cant forget about my boy troy

ordered my LC pads from him and they were packaged great and i talked to him alot before and he put up with my questions and still dose.

Having dealt with both Steve and Troy(Sheila) I must say that it is neck-n-neck. These are both two of the best in customer service not only in our line but across the board IMO

**Poorboy** · 07-12-2007, 12:27 PM

I`m sure all businesses try the best they can, but everyone will not be totally satisfied no matter what lengths the company will go to

**Snobird** · 07-12-2007, 12:43 PM

I can think of 2 that do not care about there customers at all, They are not sponors of this board
but do sponsor other boards, and just keep the BS
going on there products, and they have there Spys,
shills, what ever you want to call them, Pretend to be something they are not,

**Troy@Protekt** · 07-12-2007, 04:27 PM

Originally Posted by nikro000

I m glad to hear that customer service isn`t dead yet. Contrary to other companies like Sprint who just cut thousands of customers for complaining too much.

I can see both sides of this one. Anyone in the retail business can relate to unreasonable complaining customers. I know that it is a touchy subject and Sprint isn`t winning any popularity contests for doing it but it does send a message.

I remember when banks started making their drive-thrus only available to their customers. I thought that was rude and not very good business but they had their reasons and now it is commonly accepted.

Customer service is very important and I`m proud of all of our sponsors for their commitment to it. Whether your a big company or a small one, good customer service isn`t always easy.

**distrbd** · 07-12-2007, 04:48 PM

DC customer service

**nikro000** · 07-12-2007, 05:25 PM

Originally Posted by Troy@DetailCity

I can see both sides of this one. Anyone in the retail business can relate to unreasonable complaining customers. I know that it is a touchy subject and Sprint isn`t winning any popularity contests for doing it but it does send a message.

I remember when banks started making their drive-thrus only available to their customers. I thought that was rude and not very good business but they had their reasons and now it is commonly accepted.

Customer service is very important and I`m proud of all of our sponsors for their commitment to it. Whether your a big company or a small one, good customer service isn`t always easy.

Well, I don`t want to make this thread all about Sprint, but this company really teaches a lesson how NOT to do it. I have worked the phones for T Mobile when I started out in this country and, yes, I had my share of those customers and they are not fun. But it is a big difference if you evaluate on a case by case basis (cutting one customer who calls in to make unreasonable requests and is rude and abusive every time) or if you just cut every customer who calls in a certain number of times (probably because he has problems with his service). Sprint did just that and IMO that is not how you run a business.
I think a good rule of thumb is: customers in general are not abusive and unreasonable. If a company has good service it can handle the small number of "odd" customers that it will get inevitably. If the number of unsatisfied, rude and abusive customers grows too large, then probably something might be wrong with the company`s service.